Experience the Xceptional difference in IT services and support
At Xceptional, we are dedicated to empowering businesses by providing expert technology services and support. Founded in 2007 by Chris McKewon, our company has evolved to meet the ever-changing needs of the market. Our mission is to establish trusted relationships with our clients, providing turnkey solutions that address their total needs.
The Xceptional Story
Our journey began with Chris McKewon, our Chief Architect and CEO, who started his career in the early nineties. Chris recognized that organizations struggled to understand the benefits of technology and decided to make a career out of it. This opportunity sparked Xceptional's focus on building value and sustaining relationships. Over the years, we have expanded our portfolio and service offerings to align with the dynamic needs of the market.
Awards and Recognition
Our dedication to excellence has earned us prestigious awards and recognition. We were recognized as one of the "Most Promising Managed IT Services Companies 2021" and won the MSP 501 award. These accolades demonstrate our commitment to providing exceptional services and support.
How We Operate
At Xceptional, we believe that every business is unique and requires a tailored approach. We take the time to understand your specific needs and deliver customized IT and security services that fit your budget. Our team of experienced professionals will work closely with you to ensure that your technology supports your business, not hinders it.
Our Services
Our comprehensive suite of services includes:
Managed IT Services: We handle everything from IT infrastructure to cybersecurity, ensuring that your business runs smoothly and efficiently.
Data Center: Our cloud-based data center solutions optimize your IT infrastructure to improve efficiency and agility.
Unified Communications: Our conferencing and communication solutions enable seamless collaboration among employees and customers.
Network and WiFi: We design, deploy, and manage secure and high-speed networking solutions to support your growing business.
Network and WiFi Security: Our experts monitor and protect your network to prevent cyber threats and ensure secure connectivity.
Consulting: Our experienced professionals provide strategic IT consulting to help you make informed technology decisions.
Partnerhips
We value our partnerships with prominent organizations, including Secura Bio, a pharmaceutical company, and Tealium, a technology company. We work closely with these clients to provide customized solutions that meet their unique needs.
Certifications
Xceptional is committed to staying ahead of the curve, and we hold various certifications that demonstrate our expertise in IT and cybersecurity.
Unorganized and Unresponsive Company
The majority of reviewers have had a terrible experience with this company. They have reported that the company is severely unorganized and unresponsive. One reviewer, Matthew, has left multiple messages and calls, but no one has responded to him. He even had someone call him back, but they didn't leave a voicemail or follow up with an email. Another reviewer, Matthew, was told to email the sales team, but the response was a confusing and unprofessional email that directed him to "ignore" the initial communication.
Exceptional Service and Support
However, not all reviews paint a miserable picture. Anthony Sabatino and Mitch Cullins have had positive experiences with the company, praising their quality work, professionalism, and positive responsiveness. They recommend the company to other business owners.
The Verdict
This company seems to have a severe issue with unresponsiveness and disorganization, which may lead to a poor customer experience. However, a small minority of reviewers have had positive interactions with the company.
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