At Step by Step Homecare, our mission is to enhance the quality of life for our clients through compassionate, comprehensive, and personalized home care services. We are dedicated to empowering seniors, individuals with disabilities, and those recovering from illness or injury, by providing the support they need to live independently and with dignity in their own homes.
Our commitment extends beyond just meeting physical needs; we strive to uplift, engage the mind, and respect the emotional wellbeing of each individual we serve. In pursuit of excellence, we adhere to the highest standards of professionalism and empathy, ensuring that every interaction is marked by respect, kindness, and a deep understanding of the unique journeys of those we serve.
Our Story
Founded in 2014, Step by Step Homecare emerged with a vision to redefine home care services. Our journey is rooted in a commitment to holistic and personalized care, guided by a four-fold tenet analysis. Over the years, we've proudly evolved into a state-licensed provider, delivering excellence in supporting the well-being of seniors, individuals with disabilities, and those on the path to recovery.
Meet Our Team
At the helm of our organization is Rev. Monet Amos, a licensed and ordained minister with a Master of Divinity from Palmer Theological Seminary and an undergraduate degree in Business. With a caregiver's heart, she provides spiritual guidance and support to those in need. Rev. Amos lives out her faith through service, touching hearts and making a difference in her community.
Heading our administrative wing is Iris Rios, with over 10 years of experience in the field of administrative and support services. Her depth of knowledge and expertise in administrative operations shines through in her commitment to success. With a goal to inspire others, lead with a good heart, and show compassion and integrity, Iris's professionalism and work ethic demonstrate her passion for making processes more effective and helping organizations accomplish their goals.
Our Services
At Step by Step Homecare, we offer a comprehensive range of services designed to support the diverse needs of our clients. From supporting clients with mobility issues with personalized physical therapy to providing emotional support and companionship, our team of dedicated caregivers is dedicated to delivering exceptional care that addresses the unique needs of each individual.
Our services include:
- Personalized physical therapy and mobility support
- Personal care, assistance with activities of daily living
- Respite care for family members and caregivers
- Homemaking and housekeeping services
- Meal preparation and nutrition counseling
- Medication reminders and management
- Companionship and socialization programs
- Spiritually guided support and counseling
Why Choose Us
At Step by Step Homecare, we understand that the journey towards recovery, independence, and wellness is unique to each individual. That's why we take a holistic approach to care, addressing the physical, emotional, social, and mental wellbeing of each client. With a commitment to excellence, we strive to create a nurturing environment where each client feels valued, supported, and part of our extended family.
Overall Experience
Reviews from clients of Step By Step Home Care Professionals highlight both positive and negative experiences.
Praise for Compassionate Care
Compassionate Care
Step By Step Home Care Professionals received praise for their compassionate care and professionalism. Clients appreciated the kind, trustworthy, and compassionate service provided by the staff, particularly Monet Amos and her team.
Effective Management
The management team was commended for their effectiveness in providing quality care, with one client stating that they could not ask for better quality in-home care.
Issues with Management
Incompetence and Unreliability
However, one client had a negative experience with the management, citing incompetence and lack of knowledge in providing higher-level care. This client was unhappy with the response of Ms. Amos, the management, in addressing their mother's changing care needs after a stroke.
Lack of Staff and Poor Communication
This client also expressed frustration with the lack of staff, poor communication, and unreliable billing processes. They suggested that the company needs to hire more staff and improve its communication and billing systems.
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