Empowering Health, Naturally.
At Russell Martin Carpet & Rugs, we're passionate about providing top-notch carpet and rug services to our customers in Naperville, IL, and the surrounding areas. With over 60 years of experience, our team of experts has mastered the art of carpet installation, cleaning, and repair. Our commitment to excellence has earned us a reputation as one of the most trusted names in the industry.
Our Story
Our founder, Dave Martin, learned the carpet cleaning trade first-hand while working at Russell's Dry Cleaners in downtown Naperville. During his time there, Dave learned about fabrics and textiles and how to service them, as well as the fine art of customer service. In 1984, Dave, along with his wife Rae, added carpet and rug sales to the business. Today, we're proud to offer a wide range of services, including residential carpet installation, in-home carpet and upholstery cleaning, area rug cleaning and pricing, installation, rug repair and labor pricing, and custom rug shop.
Our Mission
At Russell Martin Carpet & Rugs, our mission is to provide exceptional service, unsurpassed quality, and unparalleled customer satisfaction. We strive to build long-lasting relationships with our customers, and we're dedicated to helping you find the perfect carpet or rug to enhance the beauty of your home. Our team of experts is committed to providing personalized attention to detail, ensuring that every project, big or small, is completed to perfection.
Our Services
We offer a comprehensive range of services designed to meet the unique needs of our customers. Our residential carpet installation services ensure a seamless and stress-free experience, from selection to installation. Our in-home carpet and upholstery cleaning services use eco-friendly products and state-of-the-art equipment to remove dirt, spots, and odors, leaving your carpets looking and feeling like new. Our area rug cleaning and pricing services cater to all types of rugs, and our installation, rug repair, and labor pricing services guarantee a perfect fit and quality craftsmanship.
Why Choose Russell Martin?
At Russell Martin Carpet & Rugs, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our IICRC certification ensures that our technicians are trained to the highest standards, and our financing options make it easy to get the carpet or rug you need. We're proud to have earned the trust of our customers, and we look forward to serving you.
Overall Experience
The overall experience with Russell Martin Carpet is overwhelmingly positive. Customers praise the company for their excellent customer service, high-quality products, and professional installation.
Customer Service
Customers rave about the exceptional customer service provided by the staff at Russell Martin Carpet. They mention the patience and knowledge of the staff, particularly D.D., Stacie, and Rebecca, who went above and beyond to assist them in choosing the right carpeting and rugs for their homes.
Product Quality
The quality of the carpeting and rugs provided by Russell Martin Carpet is highly praised by customers. They mention the excellent craftsmanship, the beauty of the rugs, and the durability of the carpeting.
Installation
The installation process is also highly praised by customers, who mention the professionalism and courtesy of the installers. They were impressed by the care taken to move furniture and the cleanliness of the work area.
Pricing
Customers are satisfied with the competitive pricing of Russell Martin Carpet, mentioning that the prices are reasonable for the high-quality products and services provided.
Negative Experiences
There are two negative reviews, one from a customer who was unhappy with the company's response to their request for a carpet cleaning appointment, and another from a customer who was dissatisfied with the company's policy on mask-wearing during appointments.
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