Partner with Big Star to set the bar in service and drive with pride!
At Big Star Transit, we're redefining the passenger transportation industry by providing turnkey, award-winning NEMT and paratransit services. Our vision is to create a robust network of Owner-Operators and Small Business Enterprises who share our commitment to exceptional service, innovative technology, and unparalleled safety.
Our Mission
As a woman-owned, industry-veteran led, and community-driven company, we're dedicated to improving the passenger experience. Our CEO, Ms. Tanya Biggers, has led our company to great heights, partnering with her husband, COO, Mr. Larry Biggers, Sr. With over 20 years of experience in the industry, Larry Sr. has been instrumental in shaping our innovative operating model and aggregating, mentoring, and empowering local entrepreneurs.
Our Services
At Big Star Transit, we offer a range of services designed to meet the unique needs of our clients and passengers. These services include:
- Scalable Transport Capacity: We provide flexible transport capacity to suit your ever-changing needs, ensuring that our services never miss a beat.
- Proprietary Technology: Our real-time monitoring system ensures that every facet of the ride is tracked, from car speed to vehicle safety metrics to time of arrival at every stop along the way.
- Accountability: Our software enables us to monitor our network with a high degree of accuracy, minimizing human errors that jeopardize safety.
- Owner-Operators and Small Business Enterprises: We've created a network of Owner-Operators and Small Business Enterprises who are dedicated to providing exceptional service, safety, and quality to our clients and passengers.
- Certified NEMT & Paratransit Operators: Many of our passengers travel in wheelchairs or need other mobility assistance to get around. Our certified Operators are trained to assist passengers in need of paratransit and NEMT services.
- Flexible Deployment: We offer flexible, dynamic deployment to ensure that our services are tailored to meet your unique needs.
Why Partner with Us?
At Big Star Transit, we're committed to providing exceptional service, innovative technology, and unparalleled safety. We believe that partnering with us can benefit your business in several ways:
- Meaningful Entrepreneurial Opportunity: We offer the freedom to build your own business, with entrepreneurial education and resources to support your success.
- Flexible Service Hours: We accommodate flexible service hours to suit your needs, ensuring that our services are always available when you need them.
- Reduced Administrative Burden: Our automated electronic tracking system reduces administrative burden, allowing you to focus on your core business.
- Industry-Leading Safety Standards: We adhere to industry-leading safety standards, ensuring that our services are always safe and reliable.
We Want You to Partner with Us!
At Big Star Transit, we're committed to reimagining the passenger transportation industry. Join our network of Owner-Operators and Small Business Enterprises, and experience the difference that our innovative approach and commitment to exceptional service can bring to your business. Contact us today to learn more about partnering with us and take the first step towards a more successful and fulfilling partnership.
Satisfied and Dissatisfied Customers
The reviews on this platform showcase the mixed experiences of customers with their encounters with Big Star executives. Driver Conduct and Customer Service were major issues for some customers, while others expressed gratitude for the opportunities offered.
Dissatisfied Customers
Some customers have had unfortunate experiences with drivers, specifically Larry. They have expressed disappointment and frustration with his behavior, describing it as dishonest, non-compassionate, uncaring, and lacking in customer service. These customers feel that Larry prioritizes his own interests over those of his passengers, exploiting their vulnerability and emotional struggles.
Satisfied Customers
On the other hand, some customers have shared heartwarming stories of success and growth. Sincere Prosperous, for instance, expressed gratitude to Big Star for providing them with opportunities to better themselves. This customer acknowledges that life can be challenging, but believes that seizing chances to improve can lead to positive outcomes.
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