Business Details
50+ Years
experience
Your Trusted Financial Partner in Grand Forks, ND
Since 1937, University Federal Credit Union has dedicated itself to meeting the financial needs of its members through quality, not-for-profit financial services at competitive rates. Our cooperative structure ensures that every member who purchases a $25 share becomes a shareholder with a voice in operations through our volunteer Board of Directors. We serve UND faculty, staff, students, their families, and select government employees, prioritizing community-driven financial solutions. Our volunteer leadership, including the Board of Directors and Supervisory Committee, ensures transparency, accountability, and member-centric governance. We offer a comprehensive suite of services, including savings accounts, loans, credit cards, and financial education resources, all designed to empower informed financial decisions.Our mobile banking app and external transfer capabilities provide modern convenience while maintaining security and accessibility. With two physical locations in Grand Forks, North Dakota, we combine personalized service with digital innovation to meet diverse financial needs. Our commitment to financial literacy is evident through our educational resources addressing credit scores, budgeting, and fraud prevention. We maintain strict compliance with regulatory standards and internal controls to safeguard member assets and ensure operational integrity. Through decades of service, we have built a reputation as a trusted, member-focused financial institution dedicated to long-term community impact.
Services
Savings Accounts
Personal Loans
Credit Cards
Mobile Banking
Financial Education
Details
- Year established: 1937
Highlights and features
- We operate as a not-for-profit member-owned cooperative
- Our volunteer Board of Directors ensures community-driven governance
- We provide free financial education resources for all members
- Our mobile app offers convenient 24/7 account access
- We maintain strict internal controls for member asset protection
Services
Savings Accounts
Our savings accounts provide secure, interest-bearing options for short-term and long-term financial goals. Members earn competitive rates while maintaining liquidity through multiple access points. The accounts serve as the foundation for membership and offer features like mobile deposits and external transfers.
Personal Loans
We offer personal loans with fixed rates for debt consolidation, major purchases, or emergency expenses. Our lending process considers individual financial circumstances while maintaining responsible borrowing practices. Loan terms and amounts vary based on member qualifications and needs.
Credit Cards
Our Visa credit cards feature competitive rates, fraud protection, and rewards programs. Available options include standard credit cards and secured cards for building credit history. Lost card reporting is available 24/7 through dedicated service lines.
Mobile Banking
Our mobile app enables account management, check deposits, fund transfers, and bill payments from smartphones. Security features include biometric login and transaction alerts. The app supports both iOS and Android platforms with regular feature updates.
Financial Education
We provide free educational resources covering credit scores, budgeting, fraud prevention, and loan processes. Materials include videos, calculators, and downloadable worksheets addressing common financial challenges. Topics are updated regularly to reflect current financial trends and member needs.
People
Lacey Fetsch
CEO
Lacey Fetsch leads strategic operations with over 15 years in financial services. She oversees product development and member experience while maintaining NMLS #805944 certification. Her leadership emphasizes community engagement and digital innovation.
Sherry Levenseller
Director of Operations
Sherry Levenseller manages daily operations with NMLS #1666999 certification. She implements compliance protocols and service standards across all departments. Her 20-year credit union experience ensures efficient branch and digital service delivery.
Taylor Anderson
Loan Officer
Taylor Anderson assists members with loan applications and financial planning. Certified under NMLS #2493632, they specialize in personalized lending solutions. Their approach focuses on educating borrowers about loan terms and repayment options.
Christine Harrington
Lead Member Service Representative
Christine Harrington serves as primary contact for account management and problem resolution. She coordinates branch services and ensures accurate information dissemination. Her role bridges member needs with operational requirements.
Questions
Who can join University Federal Credit Union?
Membership is open to UND faculty, staff, students, their families, ND School for the Blind employees in Grand Forks, and select government workers on UND's campus.
What services are available through the mobile app?
The mobile app supports check deposits, fund transfers, bill payments, account alerts, and branch/ATM location searches for both iOS and Android users.
How do I report a lost credit card?
Call 1-800-991-4961 after business hours for lost Visa credit cards or 1-800-535-8440 for ATM/debit cards.
What financial education resources do you offer?
We provide videos, calculators, and guides on credit scores, budgeting, fraud prevention, and loan processes through our website's education section.
What are external transfer limits?
Outgoing transfers max $1,000 per transaction, $2,000 daily, and $5,000 monthly. Incoming limits range from $2,500 per transaction to $7,500 monthly.