Our goal is to score a 9 or above on client satisfaction surveys.
At Pyramid Real Estate Group, we strive to provide a better client experience by continually improving our business. We hire great people for the right positions, provide education for our workforce, and utilize technology to aid communication and consistency of service. Our goal is to score a 9 or above on client satisfaction surveys. We achieve this by giving more attention to fewer clients, allowing us to provide the best service possible.
Our Approach
Pyramid Real Estate Group makes real estate easier for our clients. We provide a full suite of real estate services to our clients in the Fairfield County, CT and Westchester County, NY markets. These services include: property management, maintenance & construction, and commercial & residential brokerage. Our single-source solution provides one-call convenience for accounting, management, and 24/7 maintenance, letting our team handle the hassles of operating your property so you don't have to.
Our Services
Our business divisions offer a range of services, including:
- Commercial Brokerage: We provide expert guidance and representation for buyers, sellers, and tenants in the commercial real estate market.
- Commercial Property Management: Our team manages commercial properties, including office, retail, and industrial spaces.
- Condominium Management Services: We provide comprehensive management services for condominium associations, including accounting, maintenance, and construction services.
- Construction and Remodeling: Our construction and remodeling services help clients with renovation projects, from concept to completion.
- Holdings: Our holdings division acquires and manages commercial and residential properties.
- Residential Property Management: We manage single-family homes, community associations, and condominium complexes, providing services such as accounting, maintenance, and construction.
Our Team
Our team is dedicated to providing exceptional service to our clients. We strive to build long-term relationships by being responsive, reliable, and knowledgeable. Our experienced professionals are experts in their respective fields and are committed to delivering results.
Why Choose Us
At Pyramid Real Estate Group, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to providing personalized service, tailored to meet the unique needs of each client. With our comprehensive suite of services, we are the one-stop solution for all your real estate needs.
Property Management Experience
The reviews suggest that the property management experience with Pyramid Real Estate Group can be a mixed bag. On one hand, some reviewers have had excellent experiences with their property managers, citing responsiveness, professionalism, and attentiveness. On the other hand, some reviewers have had negative experiences, citing unprofessional behavior, lack of communication, and incompetence.
Positive Experiences
Many reviewers praised the work of George Theodoridis, a property manager with Pyramid Real Estate Group. They described him as responsive, professional, and attentive to their needs. Some reviewers also mentioned that he went above and beyond to provide excellent service.
Other reviewers had positive experiences with other property managers, such as Edward Bertino, who was described as prompt, reliable, and responsive.
Negative Experiences
Some reviewers had negative experiences with Pyramid Real Estate Group. One reviewer described a property manager, Mary Heberger, as rude, unprofessional, and prone to sending accusatory messages to residents without gathering facts.
Another reviewer had a poor experience with Brian Dornan, a real estate agent, who they claimed was slow to respond and failed to provide adequate service.
Issues with Communication and Competence
Some reviewers expressed frustration with the communication style of some property managers, saying they were unresponsive or unprofessional. Others mentioned that the company failed to fulfill its contractual obligations, such as removing snow or maintaining common areas.
Employee Praise
Some reviewers praised specific employees, such as Estefania Mejia in Accounts Receivable, who was described as professional, responsive, and helpful.
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