Empowering our members to take control of their financial futures
Northside Federal Credit Union, founded on December 27, 1970, was established with the primary objective of catering to the financial needs of the employees of Northside Hospital. As a non-profit financial cooperative, it is owned and operated by its members, ensuring that your interests always come first. Our mission is to provide an unparalleled level of service, combining excellence, competitive rates, and integrity while maintaining financial stability. Our dedicated team is committed to ensuring your security by insuring each member's account up to $250,000 through the National Credit Union Administration (NCUA), a U.S. government agency.
Our Services
At Northside Federal Credit Union, we offer a comprehensive range of services designed to meet the diverse financial needs of our members.
*Savings Accounts*: We invite you to secure your financial future by opening a savings account with us, providing you the opportunity to begin saving today for a more prosperous tomorrow.
*Online Banking*: Our online banking platform offers a user-friendly experience, providing you with secure access to your accounts, allowing you to manage your finances with ease.
*Loans*: Our loan services cater to various needs, including auto loans, with rates ranging from as low as 4.5% to 6.5% for new and used vehicles.
*Additional Services*: We provide an array of additional services, such as Guaranteed Auto Protection (GAP) Warranty Solutions, MemberFirst Mortgage, and Trustage Insurance, to enhance your financial experience.
*Additional Resources*: Our site contains numerous tools and resources, including savings and loan calculators, to help facilitate your financial decision-making.
Commitment to Accessibility
Northside Federal Credit Union is dedicated to ensuring our website is accessible to the widest possible audience, adhering to ADA standards and guidelines. We continually strive to increase accessibility and usability for everyone, and we welcome your feedback in our pursuit of this goal.
Communication and Support
If you require assistance in using this website or have any questions regarding our services, please do not hesitate to contact us at (404) 851-8740. Our helpful and knowledgeable staff are available to address your concerns and provide guidance on any issues you may encounter.
Thank you for considering Northside Federal Credit Union as your trusted financial partner. We are eager to help you achieve your financial goals and look forward to serving you.
Hours of Operation
Many reviewers have expressed dissatisfaction with the credit union's hours of operation, particularly during the week. Some have suggested that the credit union should be open on Saturdays for a few hours to accommodate customers who work late during the week.
Customer Service
A recurring theme among reviewers is the poor customer service. Several reviewers have mentioned that employees are unfriendly, unhelpful, and even rude. One reviewer was put on hold and then hung up on, while another was told that she couldn't assist an account because the credit union receives hundreds of applications a day.
Online Website
Some reviewers have also expressed frustration with the credit union's online website, which is often unavailable or difficult to log into. This can make it inconvenient for customers to check their balances or complete forms.
Positive Experiences
However, a few reviewers have had positive experiences at the credit union. For example, one reviewer has been a member for over 18 years and has always received courteous, kind, and prompt service. Another reviewer praised the exceptional customer service, describing the staff as helpful and kind.
Negative Experiences
Overall, the negative experiences seem to outweigh the positive ones. Many reviewers have expressed disappointment with the credit union's hours of operation, customer service, and online website.
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