Simplify Association Management. Elevate Association Living.
Driven by innovation and fueled by AI, Cephai transforms the way communities and their stakeholders manage their associations. We empower board members, homeowners, and association management to focus on what they do best - building strong, vibrant communities.
Our mission: To simplify association management, elevate the homeowner experience, and streamline operational efficiency with AI-powered technology.
1. Accounting & Management Accounting Services
- Automated financial management, including accounts payable and online voting systems
- Comprehensive reporting and data analytics to optimize efficiency and transparency
- Dedicated accounting experts to handle complex financial tasks
2. Homeowner & Board Tools
- Custom mobile app for homeowners to manage payments, requests, and communications
- Secure online portal for board members to manage association documents, tasks, and budgets
- Real-time communication and collaboration between homeowners and board
3. Enhanced Efficiency & Transparency
- Automated workflows to streamline operational processes
- Automated reminders and alerts to prevent missed deadlines
- Secure data storage and access for improved transparency and accountability
4. Integrated Solutions
- Seamlessly connect with major financial institutions for streamlined banking
- Seamless data migration and integration with existing systems for a smooth transition
5. Personalized Support
- Dedicated project managers to guide you through the onboarding process
- Comprehensive training and ongoing support to ensure success
Our Core Beliefs
- Homeowners matter: We prioritize homeowner satisfaction through personalized communication and accessible tools.
- Data-driven decisions: We leverage data analytics to make informed decisions and optimize community management.
- Innovation drives progress: We constantly invest in AI and technology to revolutionize association management.
- Transparency is essential: We prioritize clear and open communication to foster stronger community connections.
Partnering with Cephai means empowering your community to achieve greater efficiency, transparency, and resident engagement. Contact us today and discover the power of AI-powered community management!
Technical Support and Customer Service
Many reviewers express frustration with the technical support and customer service provided by CINC. Ronald F. notes that since CINC took over, there is no longer a live individual available to talk to, and all support is via text with no follow-up data provided. Ramona Williams also expresses disappointment with the support, stating that it is "terrible". On the other hand, Yemi and Aaron Parkey mention that the support is "great" and that the training videos and support staff are helpful.
System Functionality
Reviewers have mixed opinions about the functionality of the CINC system. Mark Harris finds it difficult to use, stating that it doesn't provide the necessary information, such as the amount of HOA fees due, payment history, and account balance. However, Yemi praises the system, saying that it's "fairly intuitive" and that the training videos are helpful. Aaron Parkey also mentions that the system is "great" and has helped his company close deals and replace Zillow.
Cost and Value
J. Ecom and Welch Narron express dissatisfaction with the cost of using CINC, citing high fees and lack of results. J. Ecom notes that the system yields no results and that the company is better off using Google ads. Welch Narron is also unhappy with the fee for recurring bank drafts, stating that most payment systems only charge a fee for credit card payments.
Overall Satisfaction
The overall satisfaction with CINC varies widely among reviewers. While some, like Yemi and Aaron Parkey, are very satisfied with the system, others, like J. Ecom, Mark Harris, and Ramona Williams, are very dissatisfied.
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