Building Relationships and Turning Houses into Homes
At Home Pro Windows, Roofing, Siding & Doors, LLC, we're dedicated to providing exceptional services to our customers in Fort Wayne, IN, and the surrounding areas. With over 40 years of experience in the industry, we've honed our skills to provide top-notch roofing, siding, windows, and door installation, replacement, and repair services. Our team of experts is committed to delivering outstanding results, using only high-quality, American-made products that meet the highest standards of excellence.
Our Mission
Our mission is to build relationships and turn houses into homes. We strive to provide personalized services, tailored to meet the unique needs of each customer. Our goal is to exceed your expectations, providing fair and honest pricing, and ensuring that you're completely satisfied with our work. We believe in building trust and long-term relationships with our customers, and we're committed to making your experience with us exceptional.
Our Services
We offer a wide range of services, including asphalt roofing, metal roofing, windows, siding, and door installation, replacement, and repair. Our expert team can handle project design, ensuring that every aspect of your project is meticulously planned and executed. From consulting to installation, we'll guide you through the entire process, ensuring that your experience is seamless and stress-free.
What Sets Us Apart
What sets us apart is our commitment to excellence, our focus on customer satisfaction, and our dedication to using only the best materials and techniques. We're passionate about providing exceptional services that exceed our customers' expectations. We believe in building relationships, not just completing projects. Our team is comprised of skilled professionals who are passionate about their work and strive to deliver outstanding results.
Summary of Reviews
Positive Experiences
- Installers were on time, courteous, and professional
- High-quality products, excellent workmanship, and attention to detail
- Good communication, constant updates, and responsive customer service
- Timely completion of projects, meeting deadlines, and delivering on promises
- Friendly and knowledgeable sales representatives
- Positive interactions with project managers, installers, and office staff
Negative Experiences
- Delays, miscommunication, and unprofessionalism from project managers and sales representatives
- Poor installation quality, damage to property, and lack of attention to detail
- Aggressive sales tactics, high-pressure sales, and bullying
- Disregard for customer concerns, ignoring calls and texts, and unresponsiveness
- Issues with product quality, condensation, and condensation build-up on new windows
- Inadequate training, unprepared installers, and poor workmanship
Companies and Contracts
- Issues with contracts, agreements, and misunderstandings about scope of work
- Lack of transparency, unclear expectations, and miscommunication about timelines
- Disputes over pricing, payment, and financing options
- Failure to provide promised services, incomplete jobs, and unfinished work
Employee Behavior
- Unprofessional sales representatives, pushy and unprepared installers
- Lack of respect for customers' time, property, and personal space
- Ignoring customer concerns, failing to address issues, and disregarding feedback
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