At AdvancedRx, our mission is to lead the nation in providing transparent, innovative, and compliant healthcare services. We enhance patient care, streamline processes, and empower providers through cutting-edge technology, ensuring a reputation of excellence and improved patient outcomes. Our commitment to streamlined patient care extends beyond the clinic walls. We offer comprehensive pharmacy service solutions designed to save physicians and staff valuable time, allowing them to focus on delivering exceptional patient care.
Our Services
At AdvancedRx, we provide a wide range of services to meet the growing needs of our clients. Our comprehensive services include:
- In-Office Dispensing Programs: We offer point-of-care medication dispensing solutions that enable patients to receive their prescribed medications safely and efficiently.
- Nationwide Mail-Order Pharmacy: Our mail-order pharmacy service allows patients to receive their medications at their doorstep, ensuring convenience and ease of access.
- Wholesale Repackaged Medications: We offer wholesale repackaged medications, providing high-quality medications at competitive prices.
- Medication Therapy Management: Our medication therapy management services help patients adhere to their treatment plans, improving health outcomes and reducing healthcare costs.
- Specialty Pharmacy Services: We offer specialty pharmacy services, including specialty medications and compounded medications.
- Ordering Services & On-Site Inventory Management: Our ordering services and on-site inventory management solutions streamline the medication dispensing process, saving time and reducing errors.
Our Expertise
At AdvancedRx, we boast a team of industry veterans with deep expertise in pharmacy operations, technology, and patient care. Our executive team is dedicated to providing the highest level of service to our clients. With over 92% collection rate* and unmatched experience in the industry, we have built a reputation for excellence and reliability.
Meet Our Executive Team
Our executive team consists of talented and experienced professionals who are committed to providing exceptional service to our clients. Our team includes:
- Chief Executive Officer, Jeff Azevedo
- Chief Operating Officer, Kati Gainous
- Chief Financial Officer, Shelly Hamilton
- Chief Technology Officer, Marc Ferro
- EVP of Operations, Chris Reichart
- EVP of Sales, Brian Farro
- VP of Account Management, Pat Jablonski
- VP of Revenue Cycle, Brenda Velasquez
- VP of Pharmacy, Wholesale, and Manufacturing Operations, Robert Byrd
- VP of Systems, Ainsley Little
- VP of Human Resources, Bailey Shatney
- VP of Finance / Business Intelligence, Clayton Smith
- Dispensary Program Manager, Rebecca Blair
- General Counsel, Julie Azevedo
- Director of Marketing, Shelley Farro
Negative Experiences
Rude and impatient receptionists are a recurring issue, with multiple customers complaining about unpleasant interactions. Some customers have reported being left on hold for extended periods, including a 20-minute wait in one instance. Additionally, staff members have been accused of being robotic, unhelpful, and even rude, which has led to disrupted care and inconvenience for patients.
Service Issues
Pharmacies seem to have issues with handling prescriptions and shipping, with one customer receiving no notice that their pharmacy would no longer ship to their state. This resulted in the customer having to find alternative arrangements for their medication. Another customer had their prescription sent back to their doctor after staff member claimed to be the manager and refused to fill it, despite the customer's medical needs.
Difficulty in Communication
Some customers have reported difficulty in communicating with staff, including long waits on the phone and unhelpful responses to queries. One customer was told to call their doctor after having their prescription sent back, which added to their stress and frustration.
Positive Experiences
However, there are a few customers who have had positive experiences with Advanced RX Pharmacy. One customer praised the helpful and friendly pharmacist and staff, who went above and beyond to assist with any issues that arose. Another customer commended the staff for their friendly and compassionate nature, as well as their willingness to assist with questions and concerns about prescribed medication.
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