Let us help you grow your community, one yard at a time.
Industrial Service Solutions (ISS) is a uniquely positioned company that delivers a broad set of comprehensive "cost, quality, and speed" service solutions critical to process equipment across a diverse set of end-user markets. With over 30 years of experience in the water and wastewater industries, ISS has developed a wealth of expertise in motor and pump repair for domestic water and wastewater applications, motor and pump controls, rotating-equipment repairs, new equipment installation and startups, and preventative maintenance inspection services.
Our Services
ISS offers a wide variety of services to meet the diverse needs of many industries. Our comprehensive services include:
- Process Equipment Services: We provide repair and maintenance services for process equipment, including valves and actuation, motors and generators, pumps, and compressors.
- Rotating Equipment Services: Our experts specialize in the repair and maintenance of rotating equipment, including pumps, compressors, and motors.
- Industrial Inspection Services: Our team of experts provides comprehensive inspection services for industrial equipment, including pumps, valves, and piping systems.
Industries We Serve
ISS meets the diverse needs of many industries, including:
- Water and Wastewater: Lift pumps, blowers, RAS pumps, clarifier drives, piping, and all other mechanical equipment.
- Commercial: Office buildings, schools, parks, domestic water systems, booster pumps, valve replacements, lift stations, sump pumps, and preventative maintenance.
- Industrial: Plants and refineries to process pump equipment, transfer pumps, valve replacements, lift stations, sump pumps, and preventative maintenance items.
About Our Culture
At ISS, we emanate "forceful optimism, " a mindset that drives us to anticipate, learn, and adapt to meet the changing needs of our customers. Our culture is built on core values of integrity, character, candor, humor, teamwork, and both individual and joint accountability. We recognize and reward the behavioral traits that make us a strong and successful team.
Our Locations
ISS has multiple locations across the United States, allowing us to serve customers nationwide. Our team of experts is available 24/7 to meet your needs and answer questions.
Contact Us
If you have any questions or would like to learn more about our services, please feel free to contact us at 888.384.2111 or email sales@iss-na.com. We're always here to help.
Dissatisfaction with Service
Many customers have expressed their frustration with the company's service, citing poor communication, long wait times, and unprofessional behavior. One reviewer, Buck Shot, had a poor experience with pump repairs, where they had to make multiple calls to get a service call scheduled and were not provided with a quote for the repairs. Another reviewer, Natalie Barrentine, was never given an update on her order and had to wait five months for delivery, only to receive a defective product. These reviewers argue that the company's communication is lacking and that customers are not prioritized.
Mixed Opinions on Employees
While some reviewers have had negative experiences with the company's management and staff, others have praised the field service technicians. Paul Daron, a satisfied customer, mentions that the company has "incredible mechanical seal solutions" and that their technicians are able to fix pumps in the greater Houston area. However, D. S., a former employee, claims that the company's treatment of employees deteriorated after the original owner left, and that the current management is uncaring and condescending.
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