Moving Forward, Together.
At Colonial Van Lines, we are dedicated to providing top-notch moving services to individuals, families, and businesses across the United States. With years of experience in the industry, we have established ourselves as one of the nation's top long-distance moving companies. Our team of experts is committed to providing personalized attention, tailored solutions, and unparalleled customer service to make your moving experience as smooth and stress-free as possible.
Our Story
Colonial Van Lines was founded on the principles of integrity, hard work, and a passion for helping people relocate to their new homes. Over the years, we have built a reputation for being a trusted and reliable moving company, earning the trust of countless individuals and families who have chosen us to handle their moves. Our commitment to excellence has earned us recognition as one of the top long-distance moving companies in the country.
Our Services
At Colonial Van Lines, we offer a comprehensive range of moving services designed to cater to the unique needs of our clients. From long-distance moving to packing, storage, and corporate relocation, we have the expertise and resources to handle moves of all sizes and complexities. Our services include:
- Long-Distance Moving: We specialize in moving your belongings safely and efficiently across state lines, ensuring a hassle-free relocation experience.
- Packing Services: Our expert packers use high-quality materials and techniques to ensure your belongings are packed securely and safely for transport.
- Storage Options: We offer short-term and long-term storage solutions in climate-controlled facilities to accommodate your storage needs.
- Corporate Relocation: We provide customized relocation services for businesses, including packing, moving, and storage solutions designed to minimize downtime and maximize productivity.
Our Mission
Our mission is to provide exceptional moving services that exceed our clients' expectations. We strive to build long-term relationships with our customers, and our goal is to make every move a success story. We achieve this by:
- Providing personalized attention to every client
- Offering tailored solutions to meet unique moving needs
- Ensuring prompt and efficient communication throughout the moving process
- Delivering exceptional customer service and support
Why Choose Us?
At Colonial Van Lines, we are dedicated to making your moving experience as smooth and stress-free as possible. Here are some reasons why you should choose us for your moving needs:
- Experienced and trained professionals with a proven track record of success
- Comprehensive range of moving services to cater to unique needs
- State-of-the-art equipment and technology to ensure safe and efficient transportation
- Unparalleled customer service and support throughout the moving process
Poor Communication and Damaged Belongings
Many reviewers experienced poor communication from Colonial Van Lines, leading to misunderstandings and stress during their moves. Some reported being quoted one price, only to be charged more upon delivery. Others mentioned that the company's representatives were unhelpful and unresponsive to their concerns.
Several reviewers reported damaged belongings, including broken furniture, scratched walls, and missing items. Some mentioned that the movers were careless and unprofessional, leaving them feeling frustrated and dissatisfied.
Third-Party Contractors and Subcontracting
A common issue mentioned by reviewers was Colonial Van Lines' practice of subcontracting moves to third-party contractors. This led to confusion, miscommunication, and a lack of accountability. Some reviewers felt that the subcontractors were inexperienced and unprofessional, leading to further issues with their moves.
Hidden Fees and Unexpected Charges
Some reviewers reported being charged hidden fees or unexpected costs, including extra charges for fuel, tolls, and other expenses. This led to frustration and mistrust of the company.
Positive Experiences
However, some reviewers had positive experiences with Colonial Van Lines, praising the company's customer service, professionalism, and care in handling their belongings. A few mentioned that the company resolved issues and compensated them for damages.
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