Westchester Taxi & Limo Inc. is a premier luxury limousine and taxi service provider in Westchester, New York. With over 15 years of experience, we have established ourselves as a reliable and trustworthy transportation service in the Tri-State area. Our commitment to punctuality, courtesy, and professionalism has earned us a reputation as one of the best in the industry.
Our Services
Westchester Taxi & Limo offers a wide range of transportation services designed to cater to the diverse needs of our customers. Our fleet of luxurious vehicles, including Lincoln Town Cars, Minivans, and SUVs, is meticulously maintained to ensure a safe and comfortable ride. From airport transportation to weddings, proms, and corporate events, we provide door-to-door service to and from airports, hotels, train stations, and other destinations in Westchester, New York, New Jersey, and Connecticut.
Our Expertise
At Westchester Taxi & Limo, we specialize in providing airport transportation services, point-to-point transportation, and specialty car services for weddings, proms, and corporate events. Our team of experienced drivers is trained to provide exceptional customer service, ensuring that our clients arrive at their destinations feeling relaxed and confident. We also offer customized transportation solutions for large corporations and travelers from around the world.
Our Commitment
We are dedicated to providing reliable, courteous, and prompt services at affordable rates. Our state-of-the-art dispatch system, GPS vehicle tracking, and customized computer software ensure that our customers receive timely and efficient service. We maintain a fleet of late-model vehicles that are immaculately maintained and equipped with the latest technology. Our drivers are professionally dressed, courteous, and knowledgeable, ensuring a safe and enjoyable ride.
Our Promise
At Westchester Taxi & Limo, we promise to provide exceptional service, exceptional value, and an unforgettable experience. Whether you're traveling for business or pleasure, we guarantee a safe, comfortable, and memorable ride.
Reliability and Communication Issues
Some customers have experienced issues with the reliability of the car service, including drivers being late or not showing up at all. One customer reported that the driver was half an hour late and left them to coordinate calls between dispatch and the driver. Another customer was left stranded at the airport after the driver failed to arrive.
Safety Concerns
Some drivers have been reported to be unsafe, with one customer experiencing a driver who was erratic and reckless, and another driver who made multiple wrong turns and drove erratically.
Poor Customer Service
Some customers have reported poor customer service, including unresponsive dispatchers and a lack of concern for customer satisfaction. One customer was told that the driver was at the airport, but failed to arrive, and when they called to complain, the dispatcher seemed surprised.
Professionalism and Courtesy
Some customers have reported negative experiences with drivers, including one who was dropped off at their destination like a hitchhiker, with the driver not even offering to help with their bags. Another customer reported that the driver was unable to read road signs and required navigation assistance.
Positive Experiences
Despite the negative experiences, many customers have reported positive experiences with the car service, including prompt arrivals, clean cars, and professional drivers. Some customers have even reported using the service for many years without issue.
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