Heather Hill Healthcare Center is a 120-bed, Joint Commission Accredited, not-for-profit, skilled nursing and rehabilitation facility located in New Port Richey, Florida. We are dedicated to providing top-quality care and enhancing the quality of life for each of our patients. Our goal is to meet the needs of the individual while giving the best care possible.
Our Services
At Heather Hill Healthcare Center, we offer a wide range of services to cater to the unique needs of our patients. These include Skilled Care, Memory Care, Outpatient Care, Respite Care, Hospice Care, Skilled Nursing, Long Term Care, Short Term Care, and Rehabilitation. We also provide specialized programs such as Manual Lymphatic Therapy, Allen Cognitive Level Screening, Synchrony Dysphagia Therapy, and Post Discharge Treatment Protocol.
Our Team
Our team of qualified caregivers is passionate about providing the highest quality care to our patients. We have assembled an incredible team of experienced caregivers who are committed to delivering exceptional care with dignity and compassion. Our speech therapists, physical therapists, occupational therapists, and nutritional therapists work together to provide comprehensive care that addresses the physical, emotional, and social needs of our patients.
What Sets Us Apart
At Heather Hill Healthcare Center, we pride ourselves on our state-of-the-art rehabilitation center, which is equipped with the latest technology and staffed by experienced therapists. We also offer a secure memory care unit, which provides a safe and supportive environment for patients with Alzheimer's and Dementia. Our goal is to provide individualized care that is tailored to the unique needs of each patient, and to help them achieve independence and autonomy.
Testimonials
Don't just take our word for it! Our patients and their families have praised our team for their compassion, professionalism, and commitment to providing exceptional care. "The staff here is wonderful. They are professional but more importantly they genuinely care about the patients. They interact with the patients as if they were their own relative." - Shelly Marshall. "Heather Hill took care of my mother and my Family was blessed with 5 more years with her. She would not have recovered so well without them." - Karen Livio.
Staff and Care
The staff at Heather Hills received mixed reviews. Some reviewers praised the nurses, citing their kindness and dedication to patients. Specifically, nurses Beth, Stephanie, and Christian were mentioned as providing excellent care. However, other reviewers had negative experiences with the staff, citing neglect, lack of care, and poor treatment of patients.
Facilities and Amenities
The facilities at Heather Hills were described as outdated, but clean. The food was said to be delicious and well-balanced. However, some reviewers mentioned that the activities provided were limited and outdated, and that snacks were scarce.
Communication and Administration
Reviewers had negative experiences with the administration, citing poor communication, broken promises, and lack of accountability. The director was described as unresponsive and uncaring, and some reviewers mentioned that grievances were not addressed.
Overall Experience
Reviewers' overall experiences ranged from positive to extremely negative. Some reviewers praised the care and dedication of certain staff members, while others described neglect, abuse, and poor treatment of patients.
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