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At QFS, Inc., we are a dedicated team of professionals who are passionate about providing exceptional accounting, software development, and property management services to our clients. Our mission is simple: to add value to our customers by helping them achieve their desired business and personal goals.
Our Services
At QFS, Inc., we offer a wide range of services to cater to the diverse needs of our clients. Some of the services we offer include:
Tax Preparation
Our tax preparation services include federal tax returns (individual, partnerships, corporations, and non-profit organizations) as well as payroll tax returns, franchise tax returns, and sales tax returns. We also provide help with IRS audit representation and representation for those who owe back taxes.
Payroll Services
Our payroll services include maintaining necessary records for tax and legal purposes, screening and testing applicants, and managing lease agreements. We also provide payroll checks, direct deposit, and onlinePayroll services.
Company Formation
Our company formation services include choosing the right entity type (such as a general partnership, limited liability company, corporation, or non-profit organization) and securing the necessary documentation, such as a certificate of formation and employer identification number.
Common Issues
QFS and Albert/Quantum have faced numerous criticisms and concerns regarding their services. Several customers have experienced delayed or non-existent tax filing, inadequate communication, and unprofessional customer service.
Technical Issues
One of the major concerns is the technical issues faced by the companies. Ikeoluwa Onasanya reported daily calls to QFS, only to be given excuses or disconnected lines. Pam Bess struggled with filing issues, with QFS claiming her taxes were filed but later revealing that they were not.
Customer Service
A significant number of customers have reported poor customer service. Ikeoluwa Onasanya mentioned that she was given run-around answers, while Pam Bess dealt with unapologetic and dismissive responses. Ke-Keys Love and Jessica Garcia also experienced rude and unprofessional interactions with representatives.
Security Concerns
It'S. Free Be Kind reported that tax documents were found in a dumpster, with the owner attempting to bribe the person who discovered them. This incident has led to concerns about the security and safety of client information.
Unmet Expectations
Several customers have shared their disappointment with the services they received. Ikeoluwa Onasanya was left frustrated and disappointed, while Pam Bess felt ignored and unheard. Ke-Keys Love and Jessica Garcia were unhappy with the mistakes made by the representatives and the poor handling of corrections.
Red Flags
The reviews contain several red flags, including delayed or non-existent tax filing, inadequate communication, poor customer service, and security concerns. These issues have led to a loss of trust and a rating of 1 star from most customers.
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