Experience the Best in Luxury Ground Transportation
For over 45 years, Metropolitan Limousine has been setting the standard for exceptional ground transportation in the Chicagoland area. Our commitment to providing discreet, reliable, and highly professional service has earned us the trust of our clients, who rely on us for their transportation needs. Our staff is available 24/7, 365 days a year, to ensure that our clients receive the highest level of service.
Our Services
We offer a range of services designed to meet the unique needs of our clients. Our specialized tours are a superb way to experience Chicago, and they can be tailored to suit your time constraints and specific sights of interest. Our airport transfer service ensures that your arrival and departure from O'Hare and Midway airports are as smooth and stress-free as possible. We also provide corporate event transportation, where our experienced professionals will direct all aspects of event transportation, from preliminary planning through reservations, traveler communications, and on-site coordination.
Our Fleet
Our fleet of vehicles ranges from limousines, sedans, vans, limousine coaches, and trolleys, ensuring that we have the right luxury vehicle to suit your needs and exceed your expectations. Whether you require transportation for a special occasion, a night out on the town, or a corporate event, we have the perfect vehicle to meet your needs.
Our Standards
At Metropolitan Limousine, we are committed to maintaining the highest standards of personal and efficient performance. All personnel sign a confidentiality/non-disclosure agreement, ensuring that our clients can trust us with their private information. We take pride in our discretion, reliability, and professionalism, and strive to exceed our clients' expectations with every interaction.
Issues with Booking and Customer Service
Kristie Sirakos had a frustrating experience while trying to book a ride for her clients. She was on hold for 45 minutes and was not provided with a direct extension or a call-back option to provide her credit card information. When she finally emailed her card number, she was told she would be billed after the rides were complete, but instead, nearly $1000 was held in her account without her knowledge.
Susan Kennedy was also dissatisfied with her experience, citing that the driver did not have identification in the window as promised and was not wearing a mask, putting her and her guests at risk.
Positive Experiences with Staff
Midna Noriega had a positive experience with Marisa Maya, who was helpful, knowledgeable, and pleasant to work with. Gina Soto praised the great service provided for her wedding, with a professional and courteous driver. Marty Stenson complimented the company's professional drivers and state-of-the-art equipment.
Concerns with Changes in Service
Geoff Wendt expressed disappointment with the diminishing level of service, citing that dispatchers are no longer accommodating and stretch limos are no longer available for larger parties.
Customer Service Issues
LaTonya Ward had a poor experience with a customer service representative who laughed at her request for prom service and told her they don't provide that service. Philip K. was unhappy with the company's treatment of employees, citing that they fired a long-time employee who became sick and lost his insurance, and that the company no longer dispatches cars from Chicago.
Be the first to review Metropolitan Limousine.
Write a Review
