Transforming Spaces, Enhancing Lives
At Doud Smith Wagner, we are a team of dedicated and passionate personal injury lawyers specializing in workers' compensation and social security disability cases in Flint, Saginaw, Lansing, and across Michigan. With decades of experience fighting for the rights of Michigan's workers and families, we have earned a reputation for being fearless advocates who always put the interests of our clients first.
Our Mission
Our mission is to provide exceptional legal representation to individuals who have been injured on the job or otherwise, and to help them obtain the compensation they deserve. We believe that everyone deserves fair treatment and justice, and we are committed to fighting tirelessly on behalf of our clients to ensure that they receive the maximum compensation available to them.
Our Services
We offer a range of services, including:
- Personal Injury Law: We specialize in representing individuals who have been injured in accidents, including car accidents, workplace accidents, and other types of personal injury cases.
- Workers' Compensation Law: We have extensive experience helping workers who have been injured on the job or developed occupational diseases obtain the workers' compensation benefits they are entitled to.
- Social Security Disability Law: We assist individuals who are unable to work due to disabilities in applying for and obtaining social security disability benefits.
Our Approach
What sets us apart from other law firms is our commitment to fighting exclusively for the rights of workers and individuals, never representing insurance companies, big businesses, or hospitals. We understand that the insurance companies and employers often have teams of lawyers working against individuals, and we level the playing field by providing aggressive and compassionate representation to our clients.
Our Promise
At Doud Smith Wagner, we promise to fight tirelessly for our clients, working exclusively on their behalf to obtain the maximum compensation available to them. We take pride in our #DSWWINS motto, which reflects our commitment to winning for our clients. We don't get paid until we win, and we charge a percentage of the recovery, giving us a significant incentive to do what we do best: WIN!
Poor Customer Service
Many reviewers have complained about the poor customer service received at this law firm. Rude Staff has been a common theme among the negative reviews. Specifically, the reviewer Kxngt Gaming mentions that the secretary, Crystal, is very rude when they call to speak to the attorney. According to Kxngt Gaming, Crystal consistently claims that the attorney is unavailable and refuses to let them speak to their attorney. This experience has left Kxngt Gaming questioning the purpose of retaining the office if they cannot receive timely communication with their attorney.
Communication Issues
The main issue at hand appears to be communication. The lack of availability and willingness to speak with the attorney has caused frustration and distrust among the reviewers. It seems that the firm's staff is not responsive or accommodating to client needs, leading to a breakdown in communication.
Room for Improvement
In order to address these concerns, the law firm should focus on improving their customer service skills, particularly among their staff. This could involve providing additional training on communication and conflict resolution. Additionally, the firm could consider implementing a more efficient system for handling client calls and providing timely updates on their attorney's availability.
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