Improving People's Lives through Logistics
Hackbarth Delivery Service is a privately held, certified woman-owned business that has been in operation since November 1975. With headquarters in Mobile, Alabama, we have grown to become a premier provider of transportation and logistics solutions. Our commitment to excellence has earned us a reputation for exceptional service, and we're proud to have served customers across the country.
Our Mission
Our mission is to provide Knock Your Socks Off customer service as a single-source solution for transportation and logistics needs. We believe that exceeding expectations, caring about our customers, and responding to problems in an excellent manner are essential to achieving our goals. Our values are deeply rooted in our company philosophy, which was written in 1975 and remains unchanged to this day.
Service Excellence
We take pride in our commitment to service excellence. Our drivers, operations team, and customer service representatives work together to ensure that every interaction with our customers is positive, efficient, and effective. We go above and beyond to deliver what we promise, always keeping our customers' needs at the forefront of everything we do.
Services
As a comprehensive transportation and logistics provider, we offer a wide range of services to meet the diverse needs of our customers. Our services include:
Last Mile Delivery
Delivering connectivity is the key to supply chain success. The last leg of transit from the final distribution point to the end consumer is often the most critical part of the delivery process. Our last mile delivery solutions are designed to ensure that goods arrive safely and on time.
Regional Same Day & Overnight
Through our network of line hauls, we are able to provide our customers with regional and/or overnight delivery options. Whether you need to transport goods across town or across the country, we have the expertise and resources to get the job done efficiently and effectively.
Pool Point Distribution
The distribution of orders to numerous destination points is a crucial part of the logistics process. Our pool point distribution services ensure that goods are delivered to the right place at the right time, every time.
Hot Shot
For time-sensitive or high-priority shipments, our hot shot service offers a reliable and expedited delivery solution. Whether you need to transport goods across town or across the country, our hot shot service is designed to ensure that your goods arrive quickly and efficiently.
Warehousing
Our warehousing services provide a secure and convenient way to store and manage your goods. From receiving and inventory management to storage and shipping, our warehousing services take the hassle out of logistics management.
Sustainability
At Hackbarth Delivery Service, we are committed to sustainability and reducing our environmental footprint. We strive to minimize waste, reduce energy consumption, and adopt environmentally friendly practices across all aspects of our operations.
Get in Touch
If you're looking for a reliable and efficient logistics partner, look no further than Hackbarth Delivery Service. Whether you need last mile delivery, regional distribution, or warehousing services, we have the expertise and resources to meet your needs. Contact us today to learn more about how we can help you achieve your logistics goals.
Communication Issues and Unsatisfactory Service
The reviews highlight numerous issues with communication and service from Hackbarth's trucking company. Several customers reported difficulty in getting their deliveries and poor communication from the company. Author Jalee was treated rudely by the terminal manager Kelly and reported that the company had gone downhill. Author C.L. shared a negative experience with a driver who ran into their car and received no help from the company. Author Kristina Lowery reported late deliveries, unresponsive drivers, and lack of tracking information. Authors Kay Carson and Jalee also experienced poor service, including unfulfilled promises and lack of communication.
Positive Experience
On the other hand, Author Donna Blackthorne had a positive experience working at Hackbarth's in the 90's, describing it as the "best time and most adventure". However, this positive experience is isolated from the numerous negative reviews.
Negative Experience
The negative reviews highlight poor communication, unsatisfactory service, and lack of accountability. The company appears to have poor customer service, with representatives failing to follow through on promises and drivers not being responsive. The reviews also suggest a lack of accountability, with employees not taking responsibility for their actions.
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