Empowering Your Business to Expand and Thrive
About OTR
OTR is a leading third-party logistics company driven by a relentless commitment to efficiency, transparency, and exceptional customer service. We leverage innovative technology, experience, and an expansive network to offer customized solutions that meet your unique supply chain needs.
Our Expertise
We understand that each business has its own unique logistical challenges. That's why we offer a comprehensive range of services tailored to diverse needs including:
Temperature Controlled
We excel in handling time-sensitive and temperature-controlled freight, ensuring consistent temperature integrity during transport.
Drop Trailer
Enjoy the flexibility of loading and retrieving freight on your schedule with our drop trailer program.
Drayage
Leave the scheduling and logistics to us when moving containers from ports and railways.
Dry Van
Our dedicated team secures reliable carriers for your dry freight shipments.
Cross-Border
We facilitate seamless movement of goods across borders, encompassing both inbound and outbound movements.
Expedited
Experience reliable expedited trucking services when time is of the essence.
Flatbed
Our open-deck team can handle oversized and heavy loads with ease.
Less Than Truckload (LTL)
Simplifying your LTL shipments with our extensive carrier network.
Specialized
Trust us to tackle even the most complex shipments involving oversized, overweight goods.
Our Mission
OTR's mission is to provide high-quality, reliable transportation solutions 24/7/365. We strive to:
- Deliver shipments on time, every time.
- Offer competitive rates and transparency.
- Provide exceptional personalized service and communication.
- Leverage innovative technology for efficient supply chain management.
Experience the OTR Difference Today
Partnering with OTR empowers your business with reliable, secure, and efficient transportation solutions. Contact us today to discuss your unique logistics needs and discover how we can help you achieve your business goals.
Problems with Communication and Service
Some customers have had issues with poor communication and service from OTR's brokers. The Lg Team rated OTR 1 star and mentioned that the brokers were "very rude" and ignored emails and phone calls. They also reported that the provided email addresses did not exist.
Exceptional Customer Service
On the other hand, most customers have had positive experiences with OTR's brokers, citing exceptional customer service and professionalism. Several reviewers mentioned working with specific brokers, such as Ryan Haines, Connor Shapiro, and Quinn Cahill, who they praised for being easy to work with, knowledgeable, and fair.
Efficient and Smooth Operations
Many reviewers highlighted the efficiency and smoothness of OTR's operations, with some mentioning that the company's 24/7 open lines of communication and responsiveness made the process easy and stress-free. Reviewers also praised the company's fair rates and fast payment.
Dedicated and Caring Brokers
Several customers noted that OTR's brokers go above and beyond to help them, whether it's re-scheduling appointments or finding alternative options. They mentioned that the brokers are empathetic and care about their carriers.
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