Make Your Vacation a Reality!
At Dream Vacation Rentals, we understand the importance of finding the perfect vacation rental that meets your needs and exceeds your expectations. That's why we're dedicated to providing you with the best selection of vacation rentals on Sanibel Island and Captiva Island, Florida. With a wide range of options to choose from, you're sure to find the perfect place to stay and create unforgettable memories with your loved ones.
As a recognized leader in the vacation rental industry, we take pride in our commitment to 100% guest satisfaction. We strive to provide you with a stress-free and enjoyable experience by offering keyless entry, high-speed wireless internet, spotless cleaning and housekeeping, and luxurious resort-style linens. Our reservation team is always available 24/7 to assist you with any questions or concerns you may have.
Our Properties
Our vacation rentals are carefully selected to provide you with the ultimate island experience. From luxurious beachfront properties to cozy cottages, we have a wide range of options to suit every taste and budget. Our properties are meticulously maintained to ensure a clean and comfortable environment for our guests. From private pools to beachfront decks, our properties offer a unique and relaxing getaway experience.
Our Commitment to Safety and Hygiene
We take the health and safety of our guests very seriously. That's why we've implemented enhanced cleaning procedures to ensure a clean and hygienic environment for our guests. Our properties undergo a rigorous cleaning procedure, including fogging with a disinfection system, high-touch area disinfection, and bedsheet washing in high heat to ensure the highest standards of cleanliness and hygiene.
Our Philosophy
At Dream Vacation Rentals, we believe in the power of creating lasting memories with your loved ones. We strive to provide you with an unforgettable vacation experience that exceeds your expectations. That's why we're dedicated to providing you with an unparalleled level of service, cleanliness, and comfort in our vacation rentals.
About Our Team
Our team is composed of experienced professionals who are passionate about providing exceptional customer service and ensuring a memorable vacation experience for our guests. We're always available to assist you with any questions or concerns you may have, and we're committed to ensuring that your stay with us is nothing short of exceptional.
Poor Customer Service and Unreliable Bookings
Dream Vacation Rentals has received multiple negative reviews from customers who had poor experiences with the company. The most common issue reported was with the booking process, with some customers having their reservations canceled without notice or being left with no options to resolve the issue.
Some customers felt that the company did not prioritize their safety and security, with one reviewer reporting an unannounced visit from a plumber to their home while their 13-year-old daughter was alone. Another reviewer experienced multiple unannounced visits from contractors while they were on vacation.
Questionable Business Practices
Several reviewers reported issues with the company's business practices, including booking listings that were not available and then canceling them. One reviewer was forced to change their flights and rental car after being told that the condo they had booked was not available.
The company was also criticized for its response to the COVID-19 pandemic, with one reviewer reporting that the company kept thousands of dollars they had paid for a vacation that was canceled due to the pandemic.
Property Issues
Multiple reviewers reported issues with the properties they rented through Dream Vacation Rentals, including a strong mildew odor, water leaks, and rusted appliances. One reviewer reported that the company did not take any action to address these issues, leaving them to deal with the problems on their own.
Conclusion
Overall, the reviews suggest that Dream Vacation Rentals has a history of poor customer service, unreliable bookings, and questionable business practices. Customers who have rented properties through the company have reported a range of issues, including safety concerns, property damage, and unresponsive customer service.
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