Transforming patient care through personalized service and expertise.
Stonegate Pharmacies is a reputable provider of pharmaceutical services in the state of Texas. Our company is dedicated to offering top-notch, personalized care to every patient we serve. We have two convenient locations in Austin and San Antonio, staffed with knowledgeable and experienced pharmacists.
Rene Garza, PharmD, CEO/Founder, is a proud University of Texas College of Pharmacy alumnus with over 15 years of experience in community pharmacy. Since graduation, Rene has been devoted to redefining and enhancing the pharmacy experience, making Stonegate Pharmacies the go-to choice for customers seeking a trustworthy and enjoyable prescription-filling experience.
Dr. Andy Ruiz, President/Partner, holds a Doctor of Pharmacy and a Master of Science from The University of Texas at Austin. He has served as the President of the Texas Pharmacy Association and the Alliance of Independent Pharmacists of Texas, cementing his reputation as a leader and advocate in the industry. Dr. Ruiz excels in teaching at various levels and frequently collaborates with major universities in Texas, delivering lectures on hormone replacement therapy and endocrine dysfunction.
Aleem Khan, PharmD, Pharmacist In Charge, is yet another outstanding University of Texas College of Pharmacy alumnus enhancing the Stonegate Pharmacies team with his expertise. Aleem brings extensive knowledge and experience from both compounding and infusion pharmacies, while maintaining a passion for improving community health outcomes.
Our Services
At Stonegate Pharmacies, we pride ourselves in offering a wide variety of services tailored to meet the diverse medical needs of our patients. Our services include:
- Prescription Fillings
We offer a fully stocked inventory of medications to ensure quick and reliable filling of your prescriptions at both our Austin and San Antonio locations.
- Refills
Requesting prescription refills is simple and efficient at Stonegate Pharmacies. Utilize our user-friendly portal or contact your preferred location directly for seamless refill requests.
- Transfers
Switching from another pharmacy to Stonegate Pharmacies has never been easier. We gladly accept prescription transfers and promise to handle the process promptly.
- Specialty Services
We offer GLP-1 injections at both of our locations. Our expert team of pharmacists offers top-tier care and attention when it comes to these specialty services.
- FAQs
Our FAQ page provides comprehensive and informative responses to common questions, ensuring our patients have access to essential information regarding our services.
- New Patient Registration
Signing up as a new patient at Stonegate Pharmacies has been made simple and effortless through our user-friendly Jotform registration process.
- Contact Us
Our open line of communication guarantees efficient and friendly assistance for all your inquiries. Feel free to contact any of our locations during regular business hours.
- Return Policy
We stand behind the quality of our services. Should you feel dissatisfied with your recent experience, please reach out to our dedicated team, and we will work diligently to address and resolve any issues.
At Stonegate Pharmacies, we are continuously expanding our service offerings and improving the patient experience. We encourage you to explore our site and familiarize yourself with our exceptional range of services designed to cater to your family's healthcare needs.
Communication and Refills
The majority of reviewers had a negative experience with Stonegate Pharmacy, citing poor communication and long wait times for refills. Several reviewers mentioned waiting for a month or more for refills, with no explanation or update from the pharmacy. This lack of communication led to frustration and disappointment among customers.
Customer Service
Some reviewers had positive experiences with the pharmacy's customer service. Alicia and Teresa Parker Art praised the pharmacy's communication and customer service, while Katie McLaren-Charo appreciated the help she received from Clara S, who listened to her concerns and offered solutions. However, many other reviewers were dissatisfied with the level of customer service they received.
Quality of Service
Megan Pacanins expressed concern about the quality of service, stating that the pharmacy's inability to provide timely refills rendered the medication ineffective. Several other reviewers mentioned that they had to wait extended periods for refills, leading to missed doses.
Availability and Prioritization
Many reviewers felt that the pharmacy prioritized revenue over customer experience, with Danny Lim stating that it seemed as though the pharmacy was more focused on taking payments than responding to customers' needs. Additionally, several reviewers mentioned that the pharmacy's high demand and rapid growth had compromised the quality of service.
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