We Aim to Keep You Smiling
At Custom Refrigeration, we have been committed to providing superior commercial refrigeration systems installation and unparalleled 24-hour service for over three decades. Founded in 1989, our team of customer-minded professionals and experienced, fully certified technicians stands ready to provide you with immediate response, outstanding service, flexible scheduling, and individual attention to all your refrigeration needs.
Our Expertise
Our team of experts has extensive experience in refrigeration installation, retrofits, maintenance, and repair services. We understand the importance of providing reliable and efficient refrigeration systems for our clients. With an expert team of professionals and fully certified technicians, we are equipped to handle any refrigeration-related need you may have. Whether you need to replace or repair a faulty system, our team is committed to providing you with the best possible solution.
Our Services
At Custom Refrigeration, we offer a comprehensive range of services designed to meet the specific needs of our clients. Our services include:
- Complete system installation
- Retrofits
- Maintenance and repair services
- Immediate response
- Flexible scheduling
- Individual attention to all our customer's needs
Our Commitment to Customer Satisfaction
At Custom Refrigeration, we are committed to providing exceptional customer service. Our team of professionals is dedicated to ensuring that our clients receive the highest level of service and support. We believe that our clients are the key to our success, and we strive to build long-lasting relationships with each and every one of them.
Our Technology
Our team has extensive experience with a wide range of refrigeration systems, including Scotsman, Ice-O-Matic, Manitowoc, Hoshizaki, Kold-Draft, Cornelius, Randell, Follett, True, Kolpak, Leer, Cold Zone, RDT, Norlake, Zero Zone, Traulsen, Silver King, Arctica, Atlas, Beverage Air, QBD, Omni-Temp, Kloppenberg, Heatcraft, Continental, CrownTonka, Glastender, and many others. We have the technical training, tools, and parts to best serve your refrigeration needs.
Our Team
At Custom Refrigeration, we pride ourselves on having a team of experts who are dedicated to providing exceptional service and support. Our team is comprised of experienced professionals who are committed to providing the highest level of service and support to our clients.
Poor Customer Service
Custom Refrigeration seems to have received a lot of negative feedback regarding their customer service. Several reviewers mentioned being met with a rude and unhelpful attitude when calling the company, being told they weren't taking on new clients, and not receiving follow-up calls or responses. One reviewer even reported being cut off mid-sentence. This lack of professionalism and poor communication has led to a disappointing experience for many customers.
Technical Issues and Unreliable Service
Some reviewers have also reported technical issues with the company's products, such as faulty ice machines and unreliable service. One reviewer mentioned that the company's employees were driving recklessly and exhibiting road rage, which is unacceptable for a customer-facing company.
Exceptions to the Rule
However, there are a few reviewers who have had positive experiences with Custom Refrigeration. A few reviewers praised the company's service and attention to detail, and mentioned that they have used the company multiple times and have been satisfied with the results.
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