This is Us. This is Family.
At Lisa Ragan Customs Brokerage, we take pride in providing real-world solutions for complex cargo, expertise in compliance and classification, and unparalleled customer service. As a leading customs broker, we specialize in handling a wide range of commodities, including vehicles, military equipment, letters of credit, and hazmat. Our diverse range of services allows us to step in as air or ocean freight forwarders in case of emergency.
Our Story
Founded in 1994, Lisa Ragan Customs Brokerage has grown from a small, family-owned business to a southeastern US powerhouse for imports and exports, serving all US ports. Our commitment to providing exceptional service and expertise has earned us a reputation as one of the best in the industry. We have had the privilege of working with numerous clients, including Nike and Gal Group, Inc.
Our Services
At Lisa Ragan Customs Brokerage, we understand that customs clearance is a 24/7 operation all over the globe. That's why we offer round-the-clock support and real-time solutions to ensure that our clients' shipments arrive on time and within budget. Our services include:
- Consulting: We provide expert consulting services to ensure compliance with customs regulations and classification.
- Customs Brokerage: Our team of licensed customs brokers has extensive experience in handling complex shipments, including vehicles, military equipment, and hazmat.
- Language Services: Our bilingual staff can assist with communication and documentation in multiple languages.
- CTPAT EDI Consulting: We offer consulting services to ensure compliance with CTPAT (Customs-Trade Partnership Against Terrorism) regulations.
- Compliance Consulting: We provide compliance consulting services for pre-entry and post-entry compliance.
Our Team
At Lisa Ragan Customs Brokerage, we pride ourselves on having a highly experienced and dedicated team of experts. Our team includes:
- Lisa Ragan, President: With over two decades of experience in the customs brokerage industry, Lisa has built a reputation as one of the most respected customs brokers in the country.
- Justin Byczek, Vice President: Justin has extensive experience in customs compliance and classification.
- Amanda Whitfield, General Manager: Amanda is an experienced accounting and compliance professional with a deep understanding of customs regulations.
- Jimmy Hollowed, Sales Manager: Jimmy has extensive experience in sales and customer service, and is dedicated to ensuring that our clients receive the best possible service.
What Sets Us Apart
At Lisa Ragan Customs Brokerage, we take pride in our commitment to providing exceptional service, expertise, and professionalism. We understand that our clients expect nothing but the best, and we strive to deliver that level of service every time. Whether you're shipping vehicles, military equipment, hazmat, or any other type of cargo, we have the expertise and resources to ensure that your shipment arrives safely and on time.
Thank You
We would like to take this opportunity to express our gratitude to our clients, who have trusted us with their most critical shipments. We are honored to have the opportunity to serve you, and we look forward to continuing to provide exceptional service and expertise for years to come.
Disappointing Experience
Two customers have shared their unpleasant experiences with the reviewer, expressing their dissatisfaction and recommending against using the services. The customers describe the team as "very fake and insincere" and "purposely petty" towards customers who have complaints.
Lack of Professionalism
The first reviewer, Sara Poppler, gives the service a 1-star rating and states that she wouldn't recommend using them for brokerage services. She describes the team as insincere and petty towards customers who have complaints. This lack of professionalism and customer service is a significant concern.
Low-Quality Services
The second reviewer, Walter W., also gives the service a 1-star rating and shares a negative experience with their truck breaking down. However, he takes issue with the fact that the company reported his business to Carrier411, indicating a lack of accountability and professionalism.
Red Flags
The reviewers' experiences raise significant red flags about the company's treatment of customers and the quality of their services. The unwillingness to address customer complaints and the reported incident with Carrier411 suggest a lack of commitment to resolving issues and maintaining a positive reputation.
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