Discover exquisite desert living at Terra Vida Apartments.
Welcome to Pier 5350 Apartments, a waterfront community in Jacksonville, Florida! Our community offers a unique and relaxing living experience, with a range of spacious studio, one, two, and three-bedroom apartments and townhomes. Each of our floorplans has been carefully designed to provide a comfortable and inviting space, featuring chef-inspired kitchens, generous storage space, and private patios or balconies with beautiful river views.
Our Community
At Pier 5350 Apartments, we're committed to providing our residents with a relaxing and enjoyable living experience. Our community offers a range of luxurious amenities, including three refreshing swimming pools with sundecks, a 24-hour fitness center, and a waterfront picnic area with a firepit. We also offer a dog park and dog wash station, business center, and sports court, making us the perfect choice for those who want to balance relaxation and activity.
Our Location
Our community is centrally located in Jacksonville, Florida, with easy access to several area schools and employers, including Duval County Public Schools, Jacksonville University, University of North Florida, Baptist Health, Merrill Lynch, Bank of America, Blue Cross Blue Shield, and St Vincent Medical Center. We're also close to a range of foodie-friendly restaurants, upscale shopping options, and downtown Jacksonville, making us the perfect choice for those who want to be close to the action.
Our Philosophy
At Pier 5350 Apartments, we're dedicated to providing our residents with an exceptional living experience. We're committed to delivering excellent customer service, maintaining a beautiful and well-maintained community, and providing our residents with the amenities and services they need to live their best lives.
Positive Experiences
Many residents have praised the friendly and helpful staff, particularly Maria, Gloria, Mercedes, and Jerry, who went above and beyond to assist them. The maintenance team was also commended for their prompt responses to service requests. Some residents appreciated the comfortable and spacious apartments, beautiful views, and great amenities.
Negative Experiences
Several residents had dreadful experiences with the leasing office, citing unprofessional behavior, unkept promises, and lack of communication. Some were misled about the condition of their apartments or amenities, resulting in disappointment and frustration. Others encountered problems with maintenance, such as pest and mold issues, which were not adequately addressed. Some residents were also unhappy with the additional fees and charges.
Common Issues
Some common issues reported by residents include:
- Maintenance and pest control problems
- Unprofessional behavior from the leasing office
- Misleading or incomplete information about apartments and amenities
- Additional fees and charges
- Poor communication and follow-up from the office staff
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