Building Partnerships that Last. One Community at a Time.
At North Point, we pride ourselves on being a leading provider of property management services to community associations in New Hampshire, Massachusetts, and Maine. Our team is dedicated to delivering exceptional service, tailored to meet the unique needs of each community we serve. With a commitment to quality, integrity, and customer satisfaction, we strive to build long-term relationships with our clients and partners.
Our Story
Founded on the principles of communication, openness, and dedication, North Point was established to provide a unique brand of association management services that exceeds expectations. We understand the importance of adapting to the unique requirements of each community, and we take pride in our ability to tailor our services to meet the specific needs of our clients. From accounting and administrative services to developer support and maintenance, our comprehensive services are designed to streamline the management process and enhance the overall experience for community associations.
Our Commitment to Excellence
At North Point, we believe that success is not just about delivering a product or service, but about building meaningful relationships with our clients and partners. We are committed to fostering a culture of quality, integrity, and customer satisfaction, and we strive to continually improve our processes and services to meet the evolving needs of our clients.
Our Core Values
At North Point, we are guided by a set of core values that underpin our approach to business and our relationships with our clients and partners. These values include:
- Customer-Centricity: We believe that our customers define quality, and we strive to deliver exceptional service that meets their unique needs and expectations.
- Integrity: We operate with transparency and honesty, providing guidance and recommendations based on our experience and knowledge.
- Do Right by All: We treat all individuals, including our clients, partners, and associates, with respect and dignity.
- Seek the Best: We hire the best people, adopt the best ideas, and make decisions based on facts and a commitment to excellence.
- Continually Improve Processes: We believe that continuous improvement is essential to delivering exceptional service and meeting the evolving needs of our clients.
- Speak, Listen, and Respond: We foster an open communication culture that encourages open dialogue, active listening, and thoughtful responses.
Join Our Team
If you share our commitment to excellence, integrity, and customer satisfaction, we invite you to join our team of dedicated professionals. At North Point, we offer a supportive and collaborative work environment that fosters growth, development, and innovation.
Poor Service and Unresponsive Management
Multiple reviewers have shared their negative experiences with RowCal, the property management company formerly known as NorthPoint. The company has been accused of providing poor service, being unresponsive, and refusing to address issues in a timely manner. Reviewers have reported having to constantly call and email the company to get their service, with some issues taking months to resolve. The company has also been accused of not paying bills, including trash pickup, and failing to communicate with unit owners.
Mixed Reviews of Bob Libin
Bob Libin, the property manager at Shepherd's Hill, has received mixed reviews. While one reviewer praised his professionalism and responsiveness, another reviewer described him as "extremely unprofessional and unresponsive". Additionally, some reviewers have reported difficulty getting in touch with him or receiving a response to their issues.
Positive Reviews of NorthPoint
In contrast, several reviewers have shared positive experiences with NorthPoint. Reviewers have praised the company's excellent customer service, responsiveness, and commitment to customer satisfaction. One reviewer even credited the company with going "above and beyond" any expectation.
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