Providing 'Sterling' Service, One Community at a Time.
At Sterling Real Estate Management, we're proud to be Flagstaff's leading Property Management firm, specializing in Homeowner's Association Management and Income Property Supervision for over 35 years. Our devoted team of hometown professionals brings together over 60 years of experience to expertly serve the unique needs of your community. We take tremendous pride in managing more Homeowner's Associations than any other firm in town, and we supervise hundreds of Income/Rental units, including Residential, Commercial, Retail, and Industrial properties.
Our Mission
Our mission is to provide personalized service and prompt response to all concerns regarding your association. We understand that every community is unique, and we work closely with each Board of Directors to pursue common goals: to preserve and promote a positive neighborhood atmosphere while ensuring community standards are consistently met for the benefit of the entire community.
Our Services
We offer a range of services, including:
- Homeowner's Association Management: We manage over 30 of Flagstaff's most popular communities, providing expert guidance and support to ensure the smooth operation of your community.
- Income/Rental Property Management: We provide peace of mind and monthly dividends to many satisfied owners of single-family homes, townhomes, and condominiums, taking care of all aspects of property management, from rent collection to maintenance and repairs.
- Commercial Property Management & Leasing: Our Commercial Property Division meets the challenges of managing commercial properties, ensuring continual building maintenance, prompt response to emergencies, and professional interaction with tenants.
Our Team
Our team of licensed Property Managers, led by Broker and Owner Mike Hutchins, is dedicated to providing "Sterling" service to our clients. We're a family-owned and operated business, and we take pride in being an integral part of the Flagstaff community. We live here, we work here, and we're committed to providing exceptional service to our neighbors and friends.
Why Choose Us
At Sterling Real Estate Management, we're committed to providing personalized service, prompt response, and expert guidance to ensure the success of your community or income property. We're dedicated to building long-term relationships with our clients, and we're proud to be Flagstaff's leading Property Management firm.
Poor Customer Service
Several reviewers expressed frustration with the company's customer service. Some mentioned that it was difficult to get a response from the company, and when they did, the representatives were often rude and unhelpful.
Unprofessional Behavior
Many reviewers criticized the company's employees for their unprofessional behavior. They reported instances of rudeness, disrespect, and a general lack of concern for customers' needs.
Inefficient Communication
Several reviewers mentioned that communication with the company was difficult and inefficient. They reported having to call and email multiple times to get a response, and even then, the responses were often unhelpful.
Poor Property Condition
Some reviewers mentioned that the properties they rented from the company were in poor condition. They reported issues with cleanliness, broken items, and disrepair.
Good Experiences
On the other hand, some reviewers had positive experiences with the company. They praised the company's employees for being helpful, responsive, and professional.
Efficient Service
A few reviewers mentioned that the company provided efficient service, including timely responses to queries and effective resolution of issues.
Positive Interactions
Some reviewers reported having positive interactions with the company's employees, including helpful and knowledgeable staff who went above and beyond to assist them.
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