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At Novell & Novell Counseling Services, we are a team of dedicated mental health professionals committed to providing high-quality, compassionate, and personalized care to individuals, couples, and families in our community. With over 30 years of experience, our multidisciplinary team of therapists, counselors, and psychologists have been helping individuals overcome life's challenges and achieve their goals.
Our History
Established on January 12, 1990, our practice was founded on the principle that therapy works best when it is tailored to the unique needs and circumstances of each individual. Over the years, we have built a reputation for providing empathetic, non-judgmental, and confidential services that foster growth, healing, and self-discovery.
Our Mission
Our mission is to provide a safe, supportive, and inclusive environment where individuals can explore their thoughts, feelings, and experiences without fear of judgment. We believe that every person has the inherent capacity for growth, change, and self-improvement, and we are committed to empowering our clients to reach their full potential.
Our Services
At Novell & Novell Counseling Services, we offer a comprehensive range of services to address the diverse mental health needs of our clients. Our services include:
- Individual, couple, and family therapy
- Mental health assessment and diagnosis
- Treatment for anxiety, depression, trauma, and other mental health conditions
- Marriage and relationship counseling
- Grief counseling
- Child and adolescent therapy
- Play therapy
- Group therapy
Our Team
Our team of therapists, counselors, and psychologists possess a deep understanding of the complexities of human behavior and are dedicated to providing compassionate, evidence-based care. We believe in collaborating with our clients to identify their strengths, goals, and challenges, and developing personalized treatment plans that address their unique needs.
Why Choose Us
At Novell & Novell Counseling Services, we are committed to providing exceptional care that is tailored to the unique needs of each client. We believe that every individual deserves to live a fulfilling, meaningful life, and we are dedicated to helping our clients achieve their goals, overcome challenges, and enhance their overall well-being.
Therapist Quality and Experience
The reviews highlight concerns about the quality and experience of some therapists, particularly Shannon Montoya, who is not licensed, and Ben Novell, who is accused of being controlling and manipulative.
Front Office Staff
The front office staff, including Dianna, Brianna, and the receptionist, receive mixed reviews. Some reviewers praise their kindness and helpfulness, while others describe them as rude and unhelpful.
Positive Experiences
On the other hand, several reviewers praise their positive experiences with therapists like Jason, Donna Lindley, and Janelle, who are described as knowledgeable, kind, and effective in helping clients.
Communication Issues
Some reviewers express frustration with the office's communication and scheduling systems, citing difficulties in getting return calls, scheduling appointments, and dealing with a seemingly uncaring staff.
Trauma and Mental Health
Unfortunately, several reviewers express disappointment and frustration with their experiences, citing a lack of empathy, understanding, and effective support for their mental health and trauma.
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