Exceeding your expectations, one shipment at a time.
At Deluxe Freight, we pride ourselves on providing exceptional customer service and ensuring that our customers' cargo is handled with the utmost care. With over 20 years of logistics experience, we have built a reputation for being a reliable and trustworthy freight forwarder.
Our History
Founded in 1996, Deluxe Freight has grown exponentially, becoming one of the most reputable and highly regarded freight forwarders in the southeastern United States. Our team is dedicated to providing our customers with a comprehensive range of logistics solutions, tailored to their unique needs.
Our Services
We offer a variety of services to cater to our customers' diverse requirements. Our services include:
Ocean Cargo: We provide reliable and affordable ocean transportation services, ensuring that your cargo reaches its destination safely and efficiently.
Air Freight: Our daily weekday air cargo options ensure that your freight is transported quickly and securely.
Road Freight: Whether you require a small crate or a full truckload, we have options to suit your needs.
Customs Brokerage: Our experienced team assists you in navigating the complexities of customs clearance, ensuring seamless transit of your cargo.
Vehicle Transport: We provide safe and reliable vehicle relocation services for international transportation.
Warehousing: Our fully equipped warehouse facilities provide secure and efficient storage and handling of your cargo.
Insurance: We understand that accidents can happen, which is why we offer comprehensive insurance coverage for your cargo.
Our Mission
At Deluxe Freight, our mission is to provide unparalleled customer service, reliably delivering your cargo to its destination. We are committed to continually improving our services to meet the evolving needs of our customers.
Our Team
Our team is comprised of experienced professionals who are dedicated to providing exceptional customer service. Meet our team members:
Willie Munoz, Founder and President since 1996
Gabriel J. Piedrahita, Business Development Manager since 1999
Sandra Munoz, Operations Manager since 2013
Annette Arroyo, Cayman Islands Traffic Leader since 2014
We take pride in our commitment to customer satisfaction, ensuring that our customers receive personalized attention and care for their cargo.
Evolution and Growth
We recognize that to better meet the demands and interests of our ever-growing customer base, we must not only grow but evolve. We are constantly evaluating and refining our services to better serve our customers. Our future plans include expanding our warehouse capacity and introducing new features and functionalities for our customers.
Satisfaction with Service
The reviews suggest that some customers have had positive experiences with Deluxe Freight's service. For instance, one customer has been using their services for two years and is very happy with their performance, particularly praising an employee named Brandon for his handling of paperwork and communication. Another customer had a smooth experience with their unloading process, citing the efficiency and organization of the staff.
Concerns and Issues
However, many customers have expressed dissatisfaction with Deluxe Freight's service. Some have reported poor communication and inconsistent information from employees, leading to frustrating experiences. One customer had a particularly bad experience with an employee who was rude and raised their voice while trying to set up an appointment. Additionally, some customers have reported slow offloading times and disorganization at the facility.
Security and Trust Concerns
Some customers have expressed concerns about the security and trustworthiness of Deluxe Freight. One customer reported that the company asked for sensitive financial information, including their Social Security number, under the guise of reporting to the census. This customer deemed the request "shady" and implied that the company might be selling business identity information.
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