At Alden Short, Inc., we pride ourselves on being a local, family-owned and operated property management company that specializes in providing quality housing options to residents in Dallas and the surrounding area. With over four decades of experience in the local rental market, our team of dedicated professionals is committed to matching responsible residents with their dream homes.
Our Services
At Alden Short, Inc., we understand that renting a home shouldn't be a headache. That's why we offer a wide range of services designed to make your renting experience seamless and enjoyable. From easy rent payment options to timely maintenance and repairs, we've got you covered.
Pet-Friendly Rentals
We are a pet-friendly property management company, and we welcome up to three pets per residence. We do not place any breed or size restrictions, making us the only property management company in the DFW Metroplex with this policy. Our pet-friendly policy is just one way that we prioritize our residents' lifestyles and happiness.
Easy Rent Payment Options
Our easy-to-use online resident management portal allows residents to access their resident records, including lease documents and resident application forms. We also offer online rent payment options, making it easy and convenient for residents to pay their rent.
Timely Maintenance and Repairs
At Alden Short, Inc., addressing resident concerns and maintenance needs is our top priority. Our team of experienced maintenance managers and contractors are available 24 hours a day, seven days a week to ensure that any issues are resolved quickly and efficiently.
Bilingual Team
We are proud to serve a diverse community and offer bilingual support to our Spanish-speaking residents. Our staff is trained to provide language support and provide bilingual documents to ensure that all residents can access our services.
24/7 Emergency Assistance
We understand that maintenance emergencies can arise at any time. That's why we offer 24/7 emergency repair services, so you can rest assured that your property is in good hands.
Experienced and Professional Staff
Our team of property managers, maintenance professionals, and central office staff has the scope and resources to support our many properties and residents. With over four decades of experience in the Dallas rental market, our qualified and professional staff work hard to create a rental experience that meets our residents' needs.
Our Commitment
At Alden Short, Inc., we are committed to exceptional customer service and dedication to your home. Our promise is to provide a rental experience that is efficient, convenient, and designed with your needs in mind. Whether you're looking for a new home or just need assistance with a maintenance issue, we're here to help.
Negative Experiences
Overwhelming Criticisms
There are numerous complaints about the company's management, customer service, and rental properties. Renters have reported issues with unresponsive property managers, poor maintenance, and unattended issues affecting their living conditions.
Poor Communication
Multiple reviewers have mentioned poor communication with property managers, with some reporting difficulty in getting responses to their concerns or issues. This has led to frustration and disappointment.
Poor Property Maintenance
Some renters have reported issues with property maintenance, including mold, water damage, and safety concerns. This has caused inconvenience, stress, and financial loss for some.
Unprofessional Conduct
There are accounts of unprofessional behavior from the company, including canceling or rescheduling appointments at the last minute, and neglecting to follow through on commitments.
Safety Concerns
Some tenants have reported feeling unsafe due to the neighborhood environment, with issues including gunshots, pit bulls, and vandalism.
Disappointing Experience
The overall experience with this company has been disappointing for many renters, with some reporting a sense of frustration, insecurity, and loss.
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