Caring, Competent, and Professional Services, One Patient at a Time
At Professional Counseling Center, we pride ourselves on providing exceptional outpatient, home-based, and family preservation services to individuals from all walks of life. Our mission is to empower our clients by offering a wide range of specialized services that cater to their unique needs. Our team of highly trained and experienced psychologists, social workers, counselors, and psychiatrists work together to provide a warm and professional environment that fosters trust and understanding.
History
Our journey began in 1985 when we were first established and incorporated. Over the years, we have grown and expanded to meet the evolving needs of our community. We have worked tirelessly to build a reputation for providing top-notch counseling services that prioritize the well-being of our clients. Our commitment to responsive care and high-quality treatment has allowed us to establish strong relationships with our clients and the community.
Services
We offer a diverse range of services designed to address the unique needs of each individual. Our services include:
- Outpatient Services: Our experienced clinicians provide individual, couple, family, and group therapy sessions to support individuals in achieving their goals.
- Home-Based Services: Our licensed clinicians work with patients to create a personalized treatment plan tailored to their unique needs and circumstances.
- Family Preservation Programs: Our programs are contracted with the Department of Health and Human Services and are designed to support families and reunite them through therapeutic services.
- Psychiatric Services: Our medical doctor and nurse practitioner work in collaboration with our therapists to provide mental health stability to our patients.
- Licensure Supervision: We offer licensure supervision for Limited Licensed Counselors and Limited Licensed Social Workers, both in-person and virtually.
Our Approach
At Professional Counseling Center, we believe that every individual deserves a personalized approach to address their unique challenges. We take the time to listen, understand, and analyze the problems of our patients, and then work with them to develop a tailored treatment plan. Our commitment to person-centered planning and support allows our clients to take an active role in their own recovery and growth.
Meet Our Team
We are proud of our dedicated team of professionals who are passionate about providing high-quality services. Our staff members are trained to provide compassionate and supportive care, and we are committed to delivering exceptional results.
Community Outreach
We recognize the importance of online services and offer a range of counseling services through our telehealth program. Our commitment to innovation and flexibility means that we are always adapting to meet the evolving needs of our clients and community.
Mission
Our mission is to provide the best possible outpatient, home-based, and family preservation services, while offering these services in a manner that is respectful, strength-focused, confidential, and professional at all times.
Quality of Care
The reviews suggest that the quality of care provided by the Professional Counseling Center (PCC) is inconsistent. While some clients have had positive experiences, such as feeling comfortable with the staff and receiving dedicated care from their therapists, others have had negative experiences.
Staff Reception
Some reviewers have praised the staff's friendliness and caring nature, while others have experienced poor treatment. Jennifer Green's review highlights the center's exceptional care, but Jeremy Kenney's review describes difficulties with the staff and a lack of professionalism.
Therapist Quality
The therapists' expertise and effectiveness are called into question in some reviews. Dane Moran and El A. share negative experiences with their therapists, citing inaccuracies and a lack of professionalism. In contrast, Heather Scholfield and Suzette receive glowing reviews for their genuineness, caring nature, and helpfulness.
Communication Issues
Poor communication is a recurring theme in several reviews. Jeremy Kenney describes difficulties with the office and lack of support, while Adam Boughner recounts being refused service due to a previous therapy session. Lisa Buckley, however, reports that the center failed to provide a scheduled zoom appointment.
Insurance and Billing
Lisa Buckley's review highlights the center's billing practices, stating that she was charged for a full hour of service despite only being seen for 10 minutes. Adam Boughner's review also mentions issues with insurance coverage.
Overall Experience
The overall experience at the Professional Counseling Center varies widely depending on the client's interactions with the staff and therapists. While some clients have had positive experiences, others have reported negative interactions, issues with communication, and concerns about the quality of care.
