New directions in emotional health and wellbeing
Welcome to Aspen Counseling & Consulting, LLC, a caring and innovative team dedicated to helping you achieve a fulfilling life. Our licensed therapists and psychiatrists are committed to providing you with a safe and therapeutic environment to address your emotional health and wellbeing.
Our Mission
At Aspen Counseling & Consulting, we believe that everyone deserves to live a life free from the burdens of mental health conditions. Our mission is to provide compassionate and evidence-based care to individuals, families, and communities in Rockford, Illinois, and surrounding areas. We strive to create a safe and supportive environment where you can flourish and reach your full potential.
Our Services
We offer a comprehensive range of services, including counseling, psychiatric care, TMS therapy, and specialty therapies. Our experienced therapists are trained in various counseling methods, including individual and group therapy, family therapy, and TMS therapy. We also provide testing services to help diagnose and manage mental health conditions.
What is TMS?
Transcranial magnetic stimulation (TMS) is an evidence-based alternative to traditional treatments for mental health conditions such as major depressive disorder (MDD), anxious depression, and obsessive-compulsive disorder (OCD). During TMS therapy, pulsed magnetic fields are used to stimulate the brain's neural activity, helping to regulate mood and alleviate symptoms.
Our Team
Our team of experienced therapists, psychiatrists, and support staff are dedicated to providing you with personalized care and attention. Our staff includes licensed clinical professional counselors, psychiatric nurse practitioners, and certified therapists with expertise in various counseling methods.
Why Choose Aspen?
At Aspen Counseling & Consulting, we are committed to providing you with the best possible care. We are one of the first counseling centers in the region to offer TMS therapy, and we have strong ties to local healthcare organizations, including Rosecrance Health Network. Our staff are experts in a wide range of counseling methods, and we will connect you with the best people to serve your needs.
Overview of Reviews
The reviews are mostly positive, with 12 out of 17 reviewers giving 5-star ratings. The reviewers praise the staff, particularly Dr. Abby Lake, Dr. Garcia, and Colin, for being empathetic, educated, and helpful. Many reviewers appreciate the flexible hours, in-person and virtual visits, and the variety of therapists and psychiatrists available.
Positive Feedback
- Dr. Abby Lake and other staff members are praised for their empathy and ability to work closely with patients.
- Reviewers appreciate the flexible hours, in-person and virtual visits, and the variety of therapists and psychiatrists available.
- Many reviewers credit the staff with helping them improve their mental health and well-being.
Negative Feedback
- Some reviewers express frustration with the billing department, citing poor record-keeping, misbilling, and unresponsive customer service.
- A few reviewers had issues with scheduling appointments, with some claiming they were "ghosted" or not responded to in a timely manner.
- One reviewer had a negative experience with a therapist, feeling that they were not taken seriously and were "talked down to."
Common Themes
- Empathy and professionalism of the staff are common themes in the positive reviews.
- Billing and customer service issues are common themes in the negative reviews.
- Scheduling and communication issues are also mentioned by some reviewers.
