Total Car Care: Repair, Maintenance, and Services for Your Vehicle
Fairlington Sunoco Ultra Service has been a trusted source of quality car care in Alexandria, VA, since 1985. We are a family-owned business dedicated to providing honest and professional automotive repair and maintenance services to the people of Alexandria and surrounding areas.
Our Experienced Technicians and State-of-the-Art Technology
Our team of ASE (Automotive Service Excellence) certified technicians are highly skilled and experienced, utilizing the latest automotive technology to diagnose and repair all makes and models. We stay abreast of the latest industry trends and advancements to ensure that your vehicle receives the highest quality care.
Comprehensive Services Offered
We offer a comprehensive range of services to meet all your automotive needs, including:
Essential Maintenance & Repair
- Oil changes and lubrication
- Brake repair and maintenance
- Battery service and replacement
- Air conditioning repair and service
- Radiator service
- Tire sales and service
Additional Services
- Fleet service and diagnostics
- Diesel service
- Smog/emissions testing and repair
- Gas service
- Alignment and tire balancing
Family-Owned and Operated with Integrity
As a family-owned business, we treat every customer's vehicle as our own. We value honesty, integrity, and transparency in all our dealings. We provide clear and concise estimates before any work is performed and communicate regularly with our customers throughout the process.
NAPA AutoCare Warranty and Peace of Mind
We proudly partner with NAPA AutoCare, offering a comprehensive warranty that protects you for 24 months or 24,000 miles on qualifying parts and labor. This allows you to travel with confidence, knowing that your vehicle is protected.
Experience Quality Car Care in Alexandria
At Fairlington Sunoco Ultra Service, we are committed to providing you with exceptional customer service and quality workmanship. Our clean and professional facility, coupled with our experienced technicians and state-of-the-art technology, ensures that you receive the best possible automotive care in Alexandria, VA.
Customer Service and Experience
The majority of customers have expressed frustration and disappointment with the customer service at this Sunoco station. Some have reported being met with rude and disrespectful behavior from the mechanics, while others have experienced long wait times and poor communication.
Inspection Services
Many customers have had negative experiences with the inspection services at this station. Some have reported being failed for unnecessary reasons, such as minor issues that can be easily fixed, and then being pressured to purchase unnecessary repairs. Others have had their vehicles failed for issues that were later found to be non-existent.
Recommendations and Upselling
Several customers have reported being recommended unnecessary services and repairs, with some even feeling that they were being taken advantage of. One customer reported being told to come back when they had the money to pay for a recommended service, implying that they were being pressured to make a purchase.
Positive Experiences
However, some customers have had positive experiences with the station, particularly with certain mechanics such as Cesar who are reported to be helpful and courteous. These customers have praised the station for their prompt and efficient service, as well as their competitive pricing.
Mechanics and Staff
There seems to be a divide in the quality of mechanics and staff at the station, with some being reported as being helpful and knowledgeable, while others are seen as rude and pushy.
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