Balcones Psychiatry and Mental Health is a comprehensive mental health services provider located in Austin, Texas. We are dedicated to providing high-quality, patient-centered care to individuals and families in need of mental health services. Our team of skilled Psychiatric Mental Health Nurse Practitioners (PMH-NPs) is committed to delivering evidence-based care to address a wide range of mental health concerns.
Our Mission
At Balcones Psychiatry and Mental Health, we are driven by a patient-centered mission. We believe in empowering individuals to take control of their mental health by providing accessible, affordable, and compassionate care. Our team of PMH-NPs is dedicated to understanding each patient's unique needs and developing personalized treatment plans to meet those needs.
Our Services
We offer a range of services designed to support individuals in achieving their mental health goals. Our services include:
- Psychiatric evaluation, assessment, and diagnosis
- Psychiatric medication management and brief psychotherapy
- Holistic psychiatric care specializing in the management of depression, anxiety, bipolar disorders, ADHD, schizophrenia, substance abuse disorders, and more
Our Approach
At Balcones Psychiatry and Mental Health, we believe in addressing the complex interplay between physical, emotional, and social factors that impact mental health. Our approach is rooted in compassion, empathy, and a deep understanding of the complexities of mental health. We recognize that mental health is an integral part of overall health and well-being, and we are committed to providing supportive, non-judgmental care.
Our Team
Our team of PMH-NPs is comprised of highly trained and experienced healthcare professionals who are dedicated to delivering exceptional patient care. We are committed to staying up-to-date with the latest research and best practices in mental health care, ensuring that our patients receive the most effective and evidence-based treatments.
Our Locations
We are proud to offer our services at two convenient locations in Austin, Texas:
- 314 E Highland Mall Blvd, Ste #305, Austin, TX 78752
- 2101 S IH 35, Ste 220, Austin, TX 78741 (Opening September 1, 2023)
Get in Touch
If you're seeking mental health services, we encourage you to contact us to learn more about our services and how we can support your mental health journey. You can reach us by phone at 512-807-0640 or by email at admin@balconespsych.com.
Negative Experiences
Lack of Care and Attention
Several reviewers expressed frustration with the lack of care and attention from the medical providers at Balcones Psych. Cynthia Salazar praised the care and attention she received from Sabrina, but other reviewers shared negative experiences. Lauren Fechhelm described a telehealth appointment where the video kept glitching, and her husband was accused of "flipping off" the camera, leading to the doctor refusing to see him again. Daniel Wyatt had trouble getting appointments and was left with incorrect bills. Elijah Gray felt that the practice was profiting from the national drug shortage by charging patients a fee to change pharmacies. Hunter Varady cited problems with scheduling and communication, including a missed appointment and a $100 fee.
Disorganization and Disconnection
Multiple reviewers criticized the organization and communication at Balcones Psych. Fiona Girotti felt abandoned by her provider, Kendall, who stopped responding to her emails. Hunter Varady experienced a disconnect between the front desk and the providers, leading to misunderstanding and frustration. Kristen Adams had a good experience with the providers, but some reviewers struggled with scheduling and communication issues.
Customer Service
Some reviewers criticized the customer service at Balcones Psych. Elijah Gray felt that the practice was prioritizing profit over patient needs, while Hunter Varady had trouble getting in touch with staff members. Kristen Adams praised the providers' approach to patient care, but some reviewers had negative experiences with scheduling and communication.
Lack of Empathy
Elijah Gray criticized the practice for charging patients a fee to change pharmacies during a national drug shortage, rather than being empathetic and offering assistance. Lauren Fechhelm felt that the doctor's accusation of her husband was unfair and hurtful. Daniel Wyatt and Hunter Varady shared frustrations with scheduling and communication issues.
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