Elevate Your Vacation Experience
At Five Star Vacation Rentals, we believe that vacations should be unforgettable experiences that create lifelong memories. That's why we offer a curated selection of luxury properties that cater to discerning travelers who demand the very best. Our team is dedicated to providing exceptional service, from the moment you book your stay to the moment you depart.
Luxury Properties Only
We're deliberate about the owners we partner with, and we only select the best hand-picked vacation homes for our guests. Whether you're staying in Big Bear, Southern California, Palm Springs, La Quinta, Mexico, Mammoth Mountain, or Park City, you can be sure that you'll be staying in a property that exceeds your expectations.
Memorable Getaways
We understand that your vacation time is precious, and that's why we go above and beyond to ensure that your stay with us is truly unforgettable. We treat every property as if it were our own, and we're committed to providing you with everything you need for a relaxed and enjoyable stay.
Personal Touch Service
From the moment you book your stay with us, you'll start to enjoy personalized, boutique service. We're not just owners of Five Star Vacation Rentals - we're your hosts. You'll get hands-on service and everything you need for a relaxed stay, including our Five Star Vacation Rentals app.
Featured Properties
Choose from some of our finest properties, carefully curated to offer the ultimate in luxury and comfort. You can browse through our Featured Properties section to find the perfect getaway for your next vacation.
Reviews of Five Star Vacation Rentals
Poor Customer Experience
Several reviewers had a poor experience with Five Star Vacation Rentals, citing dirty and outdated cabins, missing amenities, and damaged mattresses. One reviewer was forced to clean the cabin themselves due to the cleaner's failure to show up, and was met with yelling and threats from the company when they requested a refund.
Unprofessional Customer Service
Multiple reviewers experienced unprofessional behavior from the company, including yelling, lack of apologies, and threats to call the sheriff. One reviewer was told to leave the property or the sheriff would be called, despite being in the middle of a snowstorm with two young children.
Issues with Cabin Conditions
Several reviewers reported issues with the condition of the cabins, including dirty and outdated furniture, missing amenities, and broken heaters. One reviewer had to use firewood to heat the cabin due to a broken heater, and was told to leave and find a hotel when they complained.
Positive Experiences
On the other hand, two reviewers had a positive experience with Five Star Vacation Rentals. One reviewer praised the cleanliness and amenities of their cabin, and the helpfulness of the company's staff. Another reviewer appreciated the company's pet-friendly policy and the cozy atmosphere of their cabin.
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