Our Mission and Vision
At Loadstone Transportation, we are committed to providing exceptional logistics services that meet the unique needs of our clients. Our mission is to be the industry standard by offering personalized and reliable transportation services that exceed client expectations. We believe that partnering with our clients is essential to building a long-term relationship based on trust, respect, and open communication.
Our Services
As a premier American freight brokerage service, we provide comprehensive logistics solutions that cater to a wide range of industries, including food and beverage, electronics, paper goods, and building supplies. Our services include:
- Transportation services for all 48 contiguous United States, as well as international brokerage services to Mexico and Canada
- Load coordination from pick-up to delivery, managed by a single logistics expert
- Real-time shipment tracking and notification
- Efficient and cost-effective freight management solutions
- Dedicated customer service available 24/7
- Personalized account management
- Accurate and timely invoicing
Our Brokers
Our team of experienced and knowledgeable brokers is dedicated to providing exceptional service to our clients. Our brokers are available 24/7 to ensure that our clients receive the highest level of service and support. We believe that our brokers are the key to our success, and we invest heavily in their training and development to ensure that they have the skills and expertise necessary to excel in their roles.
Our Commitment
At Loadstone Transportation, we are committed to building long-term relationships with our clients based on trust, respect, and open communication. We believe that our thorough and comprehensive knowledge of the freight brokerage business is our competitive edge, and we use this expertise to provide personalized services that meet the unique needs of our clients. We are proud of our reputation for providing efficient, dependable, and cost-effective freight management solutions, and we are committed to maintaining this reputation through our dedication to excellence and our commitment to our clients.
Overall Experience
Reviews suggest a mixed experience with Loadstone, with some users reporting a positive experience while others faced issues with the company.
Customer Service
Some users reported a negative experience with Loadstone's customer service, describing them as "extremely rude" and having a "worst attitude". On the other hand, one reviewer praised the company's willingness to work with small carriers and find mutually beneficial solutions.
Rates and Payment
Loadstone's rates were described as "very good" by one reviewer, who appreciated the company's efforts to support local small carriers. However, another reviewer felt that they were "cheaply paid" for a layover and had to wait for three days for the customer to open.
Professionalism and Quality
One reviewer questioned Loadstone's professionalism and quality, citing a lack of communication that led to a three-day wait with a product. On the other hand, another reviewer praised the company's strong credit score and ability to work with factoring companies.
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