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At Rancho Customs Brokers, we are a team of dedicated professionals with a passion for delivering exceptional service to our clients. Our story began in 1989, when our founder, Marco Contreras' mother, opened her own logistics agency, "Lourdes y Lupita". With only $2,000 borrowed from her brother, she and her partner started a business that would eventually become a leading player in the importation of produce and flowers.
Over the years, we have grown and expanded our expertise to include textiles, leather products, and electronics. Our team is committed to providing personalized attention to each client, ensuring that their import and export needs are met with efficiency and professionalism.
Our Mission
Our mission is to serve our clients with passion, integrity, and dedication. We strive to be the best in our field, and to achieve that, we focus on providing exceptional service, meeting customer needs, and exceeding their expectations.
Our Services
At Rancho Customs Brokers, we offer a range of services to help our clients navigate the complexities of international trade. Our services include:
- Full-Service Brokerage: We handle all aspects of international trade, from customs clearance to logistics and transportation.
- U.S. Customs Compliance & Consulting: We ensure that our clients comply with all U.S. Customs regulations, keeping them up-to-date on the latest regulations and requirements.
- Clearance at the Commercial Otay Mesa Port of Entry: We facilitate seamless clearance for our clients at the Otay Mesa Port of Entry, ensuring quick and efficient processing of import and export shipments.
- Trade Compliance Consulting: Our experts provide consultation and guidance on all aspects of international trade, ensuring compliance with regulations and minimizing risks.
- Produce Compliance Consulting: We specialize in the importation of produce and flowers, providing customized compliance solutions to ensure seamless clearance.
- Flowers Compliance Consulting: From roses to orchids, we understand the intricacies of flower importation and provide expert consultation and guidance.
- Textile Compliance Consulting: Our expertise in textiles includes consulting and guidance on all aspects of textile importation, from customs clearance to logistics.
Meet Our Team
Our team is comprised of dedicated professionals with a strong background in international trade, logistics, and supply chain management. Meet some of our team members below:
- Marco Contreras, President: Marco has a Bachelor's Degree in Economics from the University of San Diego and is a licensed Customs Broker by the U.S. Department of Homeland and Security. He is also a Certified Customs Specialist by the NCBFAA Educational Institute.
- Oscar Escalada, General Manager: Oscar has a Bachelor of Science in Computer Science Engineering and is a performance testing professional with experience in companies such as Sky in Italy, Nuon in Holland, and Tele2 in Stockholm.
- Enrique Solis, Manager: Coming soon!
- Martha Casas, Finance & Logistics: Martha has 21 years of experience in the importation logistics industry and has completed professional/technical training in accounting and secretarial operations.
- Josefina Amaya, Logistics: Josefina has 23 years of experience in the importation logistics industry and has completed professional/technical training in accounting and secretarial operations.
- Mini Contreras, Logistics: Mini has an Associate of Science in Digital Filmmaking and Video Production from the Art Institute Los Angeles and has completed training in business economics and production management.
Contact Us
We are committed to providing exceptional service to our clients. If you have any questions or would like to learn more about our services, please do not hesitate to contact us.
Company Reputation
A pattern of negative reviews emerges, casting a shadow over the company's reputation. Reviewers express disappointment and frustration with their experiences, citing issues with workplace harassment and inadequate handling of internal conflicts.
Workplace Harassment
Multiple reviewers describe a toxic work environment, where harassment and unacceptable behavior are rampant and often covered up by management. Gissel Venegas and Betty Escudero both share their unfortunate experiences, urging others to avoid working with the company.
Disappointing Performance
The company's inability to address internal issues, including workplace harassment, has led to a loss of trust and confidence. Betty Escudero regrets her decision to work with the company, citing their lack of competence in handling sensitive matters.
Positive Exception
EServe, a separate reviewer, had a positive experience with the company, praising their helpfulness and knowledge over the phone. EServe is willing to work with the company again when the need arises.
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