WE'RE THERE WHEN YOU NEED US!
At Roadside Towing & Recovery, we are NC's leader in towing, recovery, and parking management. With over 4 years of experience in roadside assistance, including emergency services, and recovery and parking management, we are committed to providing unmatched customer service. Our team of experienced and professional drivers are ready to assist you 24/7 with all your towing and recovery needs.
Our Services
We offer a wide range of services, including:
24 Hour Roadside Assistance: Whether you need a jump start, tire change, fuel delivery, or simply need assistance with a vehicle lockout, we are here to help. Our 24/7 roadside assistance service is designed to get you back on the road quickly and safely.
Towing Services: From local to long-distance towing, we have the equipment and expertise to handle any towing job. Whether you need to transport a vehicle to a repair shop or to a salvage yard, we've got you covered.
Recovery and Parking Management: Our recovery management services include off-road recovery, vehicle storage, and parking management. Whether you need to recover a vehicle from a difficult location or manage parking for an event, we have the expertise and resources to help.
Our Mission
At Roadside Towing & Recovery, our mission is to provide exceptional customer service, rapid response times, and a commitment to getting you back on the road quickly and safely. We understand the stress and frustration that comes with being stranded on the side of the road, which is why we are dedicated to providing a hassle-free experience.
Why Choose Us
With our 24/7 roadside assistance, towing services, and recovery and parking management, we are the go-to choice for all your towing and recovery needs. Our team is fully insured and bonded, and we operate a secured lot for vehicle storage. Our customer service is unmatched, and we strive to provide a hassle-free experience for all our customers.
Reviews Summary
Customer Service Issues
Many reviewers have expressed frustration and anger towards the company's customer service, citing issues such as rude and unprofessional representatives, unhelpful and dismissive responses, and a general lack of communication.
Towing and Storage Issues
Multiple reviewers have reported issues with the company's towing and storage practices, including unauthorized towing, lack of clear signage, and excessive fees for storage and retrieval.
Predatory Business Practices
Many reviewers have accused the company of engaging in predatory business practices, such as charging high fees, having unclear or misleading signage, and taking advantage of vulnerable individuals.
Lack of Transparency and Accountability
Reviewers have expressed frustration with the company's lack of transparency and accountability, citing issues such as unclear or misleading information, lack of receipts, and unresponsive representatives.
Positive Experiences
A few reviewers have reported positive experiences with the company, citing prompt and professional service, helpful representatives, and reasonable prices.
Grievances and Complaints
Common grievances and complaints include unauthorized towing, high fees, lack of communication, and poor customer service.
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