Discover Your New Home at Heritage Forest Apartments
At Heritage Forest Apartments, we invite you to experience the art of comfort and convenience in Newport News. Our community offers spacious one, two, and three-bedroom apartment homes designed to provide a lifestyle of relaxation and tranquility. Our residents enjoy luxurious living at an exceptional value, with a range of amenities and services designed to enhance their living experience.
Our Services
We take pride in offering a range of services and amenities to make your living experience with us truly exceptional. From relaxing by the pool to getting fit in our state-of-the-art fitness center, we have you covered. Our community features a clubhouse, water park feature, and beautifully landscaped grounds, providing a tranquil environment for our residents. Our residents can also enjoy the convenience of online rent payment, live person assistance over the phone, automated voice phone, text, email, and cash payment options.
Our Community
Choosing to rent an apartment home from us means embracing a lifestyle that echoes tranquility and relaxation. Our community is designed to provide a sense of comfort and convenience, with features such as full-size washer and dryer in each apartment, gourmet kitchens, spacious closets, and central heat and air conditioning. We also offer energy-efficient designs, a clubhouse, fitness center, and sparkling swimming pool and water park feature. Our community is conveniently located near shopping and entertainment options, and is on the bus line for easy transportation.
Experience the Difference
At Heritage Forest Apartments, we are committed to providing an unparalleled living experience. Our friendly staff is dedicated to ensuring that our residents feel at home, and we encourage prospective residents to contact us for the latest information on availability and pricing. Join us at Heritage Forest Apartments and experience the difference for yourself.
Resident Experiences at Heritage Forest Apartments
Positive Experiences
Many residents have expressed satisfaction with the apartment complex, praising the staff, particularly Samantha, Nicole, and Torrie, who have been helpful and friendly. The spacious apartments, beautiful surroundings, and amenities such as the pool and workout room have also been highlighted as positives.
Negative Experiences
On the other hand, several residents have shared negative experiences, including poor customer service from the rental office, unresponsive staff, and lack of maintenance. Some have reported issues with noisy neighbors, broken appliances, and unorganized management. Others have complained about the application process, citing unprofessionalism and disorganization.
Staff and Management Issues
Some residents have praised specific staff members, while others have criticized the office staff, citing rudeness, unresponsiveness, and lack of concern for tenants' issues.
Noise and Maintenance Issues
Noise from neighbors, loud parties, and uncontrolled pets have been mentioned as issues by several residents. Additionally, some have reported maintenance problems, including broken appliances and unattended repairs.
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