Empowering Communities through Advanced Healthcare
About Our Organization
Medstar is a highly respected, non-profit organization dedicated to providing comprehensive emergency medical services and mobile healthcare throughout Southeast Michigan. Since our humble beginnings in 1993, we have evolved into the region's leading provider of 911 emergency medical services (EMS) and critical care transport. We proudly serve Bay, Clinton, Eaton, Genesee, Ingham, Lapeer, Macomb, Oakland, and Wayne counties.
Our Mission
Our mission is to empower communities by providing the highest quality emergency healthcare, fostering collaboration and education to ensure the health and well-being of our communities. We are committed to:
- Delivering exceptional patient care with compassion and respect.
- Investing in advanced technology and equipment.
- Collaborating with healthcare systems and facilities.
- Fostering community outreach and education.
Our Services
Medstar offers a comprehensive range of services including:
Emergency Medical Services (911)
- Emergency medical response and transport
- Advanced life support
- Patient stabilization and transport
- Pediatric care
- Trauma care
Critical Care & Air Medical Transport
- Critical care transport for critically ill or injured patients
- Air medical transport for patients in remote or inaccessible areas
Wheelchair & Ambulatory Transport
- Non-emergency transportation for patients with mobility challenges
- Transportation for patients between healthcare facilities and home
Mobile Health / Community Paramedic Services
- Outpatient medical services in the community
- Emergency response and medical transport for underserved areas
- Community paramedic programs
Our Commitment
We are dedicated to:
- Providing the best personnel and the most clinically advanced patient care.
- Utilizing the latest technology and equipment.
- Maintaining the highest standards of safety and quality.
- Engaging in continuous innovation and learning.
- Strengthening our partnerships with stakeholders.
MedStar Ambulance Services: A Summary of Reviews
Unprofessionalism and Poor Service
Many reviewers expressed dissatisfaction with MedStar's service, citing unprofessional behavior, poor communication, and a lack of compassion. Some reviewers reported being left waiting for extended periods, only to have their needs ignored or dismissed.
Disputes Over Service Animals
One reviewer, Natasha, reported being denied transport with her service dog, despite showing the necessary identification. The MedStar team argued with her, claiming the ID was fake, and refused to allow the dog to accompany her to the hospital.
Lack of Training and Competence
Several reviewers, including Owen Clexton, reported that MedStar's EMTs lacked the necessary training or knowledge to operate medical equipment or handle specific medical conditions.
Poor Communication and Disorganization
Many reviewers reported poor communication and disorganization on the part of MedStar, including being kept waiting for extended periods or not being kept informed about the status of their transportation.
Compassionate Care Exceptions
One reviewer, Gia Cherpes-See, reported receiving excellent care from MedStar after an initial delay due to a disagreement with firefighters.
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