Business Details
Emergency
services
Your Trusted Emergency Medical Services Provider in Detroit
Medstar Ambulance is Southeast Michigan's largest and most integrated EMS and mobile health provider, serving over 190,000 patients annually across nine counties. Our non-profit mission focuses on advancing emergency care through clinical integration with regional health systems while maintaining transparency in quality metrics. We prioritize deploying the most advanced equipment, highest-trained personnel, and innovative mobile health solutions to meet community needs. Our 911 EMS services, critical care transport teams, and air medical services respond to emergencies every four minutes across the region. We invest in continuous professional development through free on-site paramedic training, UMBC certification programs, and expanded scope training for EMS providers.Our commitment to quality is evidenced by patient satisfaction scores consistently above national averages in key service areas. We operate specialized divisions for wheelchair transport, community paramedic services, and interfacility patient transfers while maintaining rigorous clinical standards. Our recent expansion into Detroit strengthens our capacity to serve urban and suburban communities with rapid response capabilities. We collaborate with physicians, nurses, and clinical leaders to ensure seamless integration with local healthcare systems. This comprehensive approach positions us as a trusted partner in emergency care delivery and mobile health innovation throughout lower Michigan.
Services
Emergency Medical Services
Air Medical Transport
Critical Care Transport
Wheelchair Transport
Mobile Health Paramedic Program
Interfacility Transport
Community Paramedic Services
911 Response
Patient Transport
Clinical Integration Services
Highlights and features
- We serve more 911 patients in Southeast Michigan than any other agency
- Our team utilizes the newest, safest equipment in the region
- We offer free on-site paramedic training and UMBC certification programs
- Our patient satisfaction scores exceed national averages in multiple categories
- We maintain clinical integration with regional healthcare systems
What people say
Very Good % Rating +11% Above National Average
Critical Care Transport Services
Patient-Centered Approach
Advanced Equipment
Trained Personnel
Services
Emergency Medical Services
Our 911 EMS teams provide rapid response to medical emergencies across Southeast Michigan. With coverage in nine counties, we deliver immediate care for cardiac arrests, accidents, and urgent medical conditions. Our certified paramedics use advanced life support equipment to stabilize patients during transport to medical facilities.
Air Medical Transport
Medstar Ambulance LifeFlight offers critical care air transport for patients requiring specialized medical attention over long distances. Our aircraft are equipped with advanced monitoring systems and staffed by flight paramedics trained in critical care procedures to ensure safe, timely transfers between medical facilities.
Wheelchair Transport
This specialized transport service accommodates patients with mobility challenges requiring non-emergency medical transportation. Our vehicles feature wheelchair lifts and securement systems while crews receive specific training in assisting patients with accessibility needs during medical transfers.
Mobile Health Paramedic Program
Our mobile health initiative extends emergency care beyond traditional 911 responses through community paramedic services. Paramedics conduct home visits, manage chronic conditions, and provide preventive care in underserved areas, reducing unnecessary hospital visits while improving community health outcomes.
Critical Care Transport
We specialize in transporting critically ill patients between medical facilities using dedicated critical care teams. Our ambulances feature advanced monitoring equipment and ventilator support systems to maintain intensive care level treatment during interfacility transfers across Southeast Michigan.
Questions
What areas does Medstar serve?
Medstar provides emergency services across Bay, Clinton, Eaton, Genesee, Ingham, Lapeer, Macomb, Oakland, and Wayne counties in Southeast Michigan.
Does Medstar offer air medical transport?
Yes, our Medstar LifeFlight program provides critical care air transport services for long-distance patient transfers requiring specialized medical attention.
How can I pay my Medstar bill?
Patients can pay their Medstar bills online through our secure payment portal accessible from the company's official website.
What training programs does Medstar offer?
We provide free on-site paramedic training for EMTs, UMBC certification for paramedics, and expanded scope training programs for EMS professionals.
What patient transport options are available?
We offer wheelchair transport, ambulatory transport, critical care transport, and interfacility patient transfer services tailored to medical needs.
How does Medstar ensure service quality?
We maintain clinical integration with regional healthcare systems and publish transparent quality metrics exceeding national averages in multiple service categories.
