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At Mason Family Counseling, we are dedicated to providing compassionate and comprehensive mental health services to individuals, couples, and families in the Greater Cincinnati area. Our team of licensed therapists, counselors, and medical professionals are committed to helping you overcome life's challenges and achieve your goals.
Our Mission
We believe that every challenge is an opportunity to grow, and we are passionate about helping you solve life's large and small problems. Our mission is to provide a supportive and non-judgmental environment where you can feel comfortable sharing your concerns and working towards positive change.
Services
Mason Family Counseling offers a wide range of services to address various mental health and substance abuse concerns. Our therapeutic specialties include Child and Adolescent Therapy, Counseling for Anxiety, Family Counseling, Group Therapy, Individual Therapy, and Substance Abuse treatment. We also offer Telehealth services for your convenience. Our team of experienced professionals will work with you to develop a personalized treatment plan that addresses your unique needs and goals.
Meet Our Staff
Our staff consists of licensed therapists, counselors, nurse practitioners, and psychiatrists who are dedicated to providing compassionate and effective care. Our team members have undergone rigorous training and have extensive experience in treating a wide range of mental health and substance abuse concerns. We are proud to have a diverse team that is passionate about helping you achieve your goals.
Why Choose Mason Family Counseling?
At Mason Family Counseling, we are committed to providing you with the highest level of care and compassion. We offer flexible scheduling, including evening and weekend appointments, to accommodate your busy schedule. We also accept most major insurance plans and offer affordable self-pay rates. Our convenient location in Mason, Ohio, makes it easy for you to access our services.
Billing Issues and Poor Communication
Many reviewers experienced frustrating issues with billing, including incorrect charges, lack of response to phone calls and emails, and difficulties in resolving issues. This led to feelings of infuriation and frustration among patients.
Poor Customer Service and Empathy
Several reviewers criticized the office staff for being rude, unresponsive, and uncaring. This lack of empathy and poor communication led to negative experiences, with some patients feeling disrespected and ignored.
Therapy Experiences
Some reviewers had positive experiences with their therapists, praising their care and attention. However, others reported feeling unheard and unremembered by their therapists, leading to dissatisfaction.
Scheduling and Availability
A few reviewers reported difficulties with scheduling appointments, including locked doors, cancelled appointments without notice, and difficulties in reaching the front desk.
Positive Aspects
On a positive note, some reviewers praised the quality of care from their practitioners, citing friendly staff, convenient hours, and helpful therapy sessions.
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