At ECU Worldwide, we are a global logistics company that is committed to providing our customers with the highest level of service and support. With operations in over 180 countries and offices in more than 300 locations, we are well-positioned to meet the complex logistics needs of our customers.
Our Services
At ECU Worldwide, we offer a wide range of services to our customers, including track and trace, sailing details, quick booking, and get quote. Our track and trace service provides our customers with end-to-end visibility of their freight journeys, allowing them to easily track their goods from the Cargo Arrival Date into the origin warehouse until the Delivery Order release. Our sailing details service provides easy access to departure schedules, allowing our customers to plan their cargo bookings with ease.
Our Expertise
Our team of experts has extensive experience in the logistics industry, with our leadership team boasting over 50 years of combined experience. Our team is dedicated to delivering exceptional customer service and providing customized solutions to meet the unique needs of our customers.
Our Vision, Mission, and Values
Our vision at ECU Worldwide is to be a driving force in the logistics industry, with a focus on creating a digitally-enabled, well-governed logistics magic that benefits our customers, employees, and stakeholders. Our mission is to always be customer-centric and proactive, creating value through our innovative solutions and exceptional customer service. Our values are built on the principles of entrepreneurship with a purpose, entrepreneurial thinking, and a culture of innovation and teamwork.
Meet Our Leaders
Our leadership team is comprised of experienced professionals who are dedicated to delivering exceptional customer service and driving innovation in the logistics industry. Meet our leaders:
- Adarsh Hegde - Managing Director
- Vaishnav Shetty - Executive Director and Group Chief Digital Officer
- Marc Stoffelen - Global Head - KAM Team
- Simon Bajada - Regional Sales Head - Europe
Our Expertise
At ECU Worldwide, we have expertise in the following areas:
- Airfreight
- Customs brokerage
- Freight forwarding
- Logistics management
Track and Trace
Our track and trace service provides our customers with end-to-end visibility of their freight journeys, allowing them to easily track their goods from the Cargo Arrival Date into the origin warehouse until the Delivery Order release.
Sailing Details
Our sailing details service provides easy access to departure schedules, allowing our customers to plan their cargo bookings with ease.
Get Quote
Our get quote service provides our customers with instant, comprehensive rates for their cargo shipments.
Poor Service and Delays
The reviews for ECU Freight Forwarder are overwhelmingly negative. Many customers have had a terrible experience with the company, citing poor service, delays, and a lack of assistance from their employees.
Inaccurate Information and Lost Documents
Some reviewers have mentioned that ECU Freight Forwarder has lost important documents and has failed to provide accurate information. This has led to delays and billing mistakes, causing frustration and inconvenience for customers.
Lack of Communication and Employee Unwillingness
Reviews have also highlighted a lack of communication from the company, with customers having to repeatedly send information or documents due to lost or misplaced paperwork. Employees have been accused of not wanting to work or help customers, instead choosing to give runarounds instead.
Avoid this Company at All Costs
The majority of reviewers have expressed strong dissatisfaction with ECU Freight Forwarder, with some even warning others to avoid the company at all costs. The overall sentiment is one of extreme dissatisfaction and frustration.
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