Experience the Perfect Blend of Comfort, Convenience, and Recreation
At Serrano Apartments, we understand the importance of finding the perfect place to call home. That's why we're dedicated to providing our residents with a comfortable, convenient, and enjoyable living experience. Our community features newly renovated one, two, and three-bedroom apartment homes, each equipped with beautiful wood-style flooring, carpeted bedrooms, and air conditioning.
We believe that home is where the heart is, and that's why we've carefully crafted our community to provide the perfect blend of comfort, convenience, and recreation. Our amenities are designed to make your life easier and more enjoyable, with features like a state-of-the-art fitness center, sparkling swimming pool, tennis court, and community clubhouse.
Our Story
Our story began with a simple idea: to create a community that feels like home. We believe that everyone deserves a place where they can relax, unwind, and live life to the fullest. That's why we've worked tirelessly to create a community that's more than just a place to live - it's a place to belong.
Our Mission
Our mission is to provide our residents with a living experience that exceeds their expectations. We're committed to delivering exceptional customer service, maintaining a clean and safe environment, and providing amenities that enhance our residents' lifestyles. We believe that by doing so, we can create a community that's truly special - a place where our residents can thrive and make memories that last a lifetime.
Our Community
Our community is designed to make your life easier and more enjoyable. Our amenities are carefully curated to provide the perfect balance of relaxation, recreation, and convenience. From our sparkling swimming pool to our state-of-the-art fitness center, we've thought of everything you need to live your best life.
Our Team
Our team is dedicated to providing exceptional customer service and ensuring that our residents have an exceptional living experience. We're passionate about creating a community that feels like home, and we're committed to making sure that every resident feels valued, respected, and supported.
Poor Living Conditions and Unresponsive Management
Many reviewers expressed frustration and disappointment with the living conditions and management at this apartment complex. The majority of reviewers gave a rating of 1 star, citing issues with roaches, mold, and broken appliances. They also complained about the management's lack of response to their concerns and unprofessional behavior.
Maintenance Issues
Several reviewers reported experiencing maintenance issues, such as broken air conditioning, leaky sinks, and mold growth. They claimed that the maintenance crew took months to solve these problems, and sometimes didn't fix them at all.
Unresponsive Management
Reviewers criticized the management's lack of response to their concerns and unprofessional behavior. They reported being ignored, dismissed, or given fake promises of solutions. Some reviewers even mentioned being charged for repairs that were never done.
Overpriced and Unfair
Many reviewers felt that the rent was too high for the condition of the apartments and the lack of services provided. They also complained about being charged for things they didn't receive, such as working appliances and functional amenities.
Positive Feedback
Only two reviewers gave a 5-star rating, praising the office staff, specifically Vanelis and Lourdes, for being welcoming, kind, and professional. Another reviewer, Suleman Murray, praised the new property manager, Jada, for her excellent customer service and knowledge about the property.
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