At LASxpress, we pride ourselves on being a transportation service and marketing company that specializes in providing complex ground transportation arrangements for large convention groups in Las Vegas, the "Convention Capital of America". Founded in 2012, our company was established with the mission to make it easier for individuals and organizations to navigate the city while ensuring a stress-free experience.
Our Story
Our journey began with the acknowledgment that one size does not fit all. We recognized that each client has unique needs and preferences, and we designed our services to cater to those needs. Our team of experts has over 75 years of experience in the hospitality and transportation industry, making us experts in our field.
Our Services
At LASxpress, we offer a wide range of services to cater to our clients' diverse needs. Our services include:
- Airport Shuttle: We offer cost-effective airport shuttle transfers from most Las Vegas hotels to the airport. Our services include online reservations, 24/7 customer service, and on-site staff to ensure a seamless experience.
- Airport Luxury: For the corporate traveler or those who want to ride in style, we offer sedans, sports utility vehicles, and limousines as alternative services to shuttle buses. Book your reservations online for a convenient experience.
- Transportation Management: We understand that one size does not fit all. For those occasions, we offer transportation management services that are customizable to fit your needs within your budget.
- Charter Service: Whether it's a small board meeting or a large group move to a popular venue, we can accommodate all your charter transportation needs. We have access to over 300 vehicles, from 56-passenger motor coaches to sedans and everything in between.
Our Fleet
At LASxpress, we offer a diverse range of vehicles to cater to our clients' diverse needs:
- Sedan: Comfortable seating up to 3 passengers
- SUV: Comfortable seating up to 5 passengers
- Limousine: Comfortable seating up to 6 passengers
- Deluxe Passenger Van: Comfortable seating up to 10 passengers
- SUV Limousine: Comfortable seating up to 12 passengers
- Shuttle: Comfortable seating up to 20 passengers
- Mini Motor Coach: Comfortable seating up to 29 passengers
- Executive Motor Coach: Comfortable seating up to 56 passengers
At LASxpress, we are committed to providing 100% service guaranteed. Our mission is to make your transportation experience seamless, efficient, and enjoyable. Contact us today to learn more about our services and how we can meet your transportation needs.
Shuttle Service Experience
Pickup Issues
Many reviewers experienced issues with the pickup process. Some had to wait for an extended period, such as 30 minutes to an hour and a half, for the shuttle to arrive. Others were not picked up at the scheduled time or were left behind by the driver.
Misleading Information
Several reviewers felt misled by the company's advertising and website information. They were promised non-stop shuttle service, but instead experienced multiple stops and a longer travel time than expected.
Poor Communication
Communication issues were a common theme among the reviewers. Some had difficulty getting in touch with the company, and when they did, they were met with unhelpful representatives. Others were not informed about pickup times or changes to the schedule.
Driver Performance
While some reviewers praised the drivers for being friendly and apologetic, others experienced poor service from the drivers, including one who left without a passenger.
Booking and Payment Issues
Some reviewers experienced booking and payment issues, including being charged more than expected and not receiving a refund for a no-show driver.
Disappointing Experiences
Overall, many reviewers expressed disappointment and frustration with their experiences with Lasxpress, citing issues with pickup, communication, and booking.
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