As our name says, we perform
At Realty Performance Group, Inc., we have been Western New York's choice for outstanding quality property management services since 1991. Our team of experienced professionals is dedicated to providing exceptional services to real estate owners, associations, and more. As a fully licensed and insured company, we take pride in our ability to manage a wide range of properties, including condos, apartment complexes, retail space, and town homes.
Our Services
Our services are designed to meet the unique needs of each property and owner. Whether you require maintenance, construction, or brokerage services, we have the expertise and resources to deliver top-quality results. Our friendly and knowledgeable staff is dedicated to ensuring that all of your real estate goals are met. From routine maintenance to emergency repairs, we will work tirelessly to ensure that your property remains in excellent condition.
Our expert team is committed to providing exceptional customer service, and our 24/7 emergency access service ensures that you will receive immediate responses to your requests and questions. We understand the importance of prompt and professional service, and we strive to treat every problem as if it were occurring in our own home. From changing locks to extensive repairs, we will respond quickly and professionally to ensure that your property remains in excellent condition.
Meet Our Team
At Realty Performance Group, Inc., we are proud of our team of experts, each with a unique set of skills and experience. Our team is led by President Robert F. Marvin, RPA, FMA, who has more than 28 years of experience in real estate development, construction, and property management. Robert is a licensed real estate broker and has received numerous designations, including the Real Property Administrator and the Facilities Management Administrator designations from BOMI International.
Our team also includes Nicholas J. Harris, Jr., CPM, PCAM, Vice President and Secretary, who has over 25 years of experience in the property management business. Nicholas has earned the prestigious CPM (Certified Property Manager) and PCAM (Professional Community Association Manager) designations, and he currently serves as Regional Vice President of the Institute of Real Estate Management (IREM).
Additionally, our team includes Chad T. Fetterman, CMCA, AMS, Vice President and Secretary, who has over 20 years of experience in the property management field as a multi-site manager of condominiums and homeowners associations. Chad has earned the CMCA (Certified Manager of Community Associations) designation and has extensive experience in landscaping and renovation projects.
Our Mission
At Realty Performance Group, Inc., our mission is to provide exceptional property management services to our clients, ensuring that their properties are well-maintained, well-managed, and profitable. We strive to build long-term relationships with our clients, providing them with the highest level of service and expertise. Our goal is to make your property management experience seamless, efficient, and successful.
Our Offices
We have two conveniently located offices in Rochester and Buffalo, New York, allowing us to serve clients throughout Western New York. Our offices are open Monday through Friday from 8:30am to 4:30pm, and we can be reached by phone at (585) 225-7440 or (716) 204-2771.
Management Issues
The management of the property by Realty Performance Group, Inc and the homeowners association has been severely criticized by several reviewers. Many have reported poor response times to maintenance requests, inadequate maintenance services, and a general lack of accountability.
Communication Issues
Effective communication between homeowners and the property management company has been a major concern. Several reviewers have reported being ignored or dismissed when trying to resolve issues or make requests. This lack of transparency and inefficiency has led to frustration and a sense of disconnection from the property management.
Discrimination and Racism
Unfortunately, some reviewers have reported experiencing discrimination and racism from the management team. This has led to a sense of mistrust and hostility towards the property management company.
Service Shortfalls
The company has been accused of not providing adequate services, leading to issues such as overgrown landscaping, broken steps, and poor snow removal. The quality of service has been deemed unacceptable by many reviewers.
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