Diakon Logistics is a premier provider of third-party logistics services, specializing in white glove delivery, logistics management, and warehouse management for big and bulky items. Our mission is to provide innovative logistics technologies and excellent customer service to our clients through dedicated partnerships. At Diakon, last mile logistics isn't just something we do, it's the only thing we do.
Our Services
As a full-service third party logistics provider, Diakon offers a range of services designed to streamline your logistics and delivery processes. Our services include:
*White Glove Delivery*: Our white glove delivery services ensure a high-quality customer experience with every delivery, whether it's the first or the last of the day. We pay attention to every detail and provide customized solutions for each delivery to ensure customer satisfaction.
*Logistics Management*: Our logistics management services provide improved cost control through better cycle times, inventory accuracy, fleet management, and on-time delivery. We handle complex needs, from custom installations to same-day deliveries, and become an extension of your brand and a part of your team.
*Warehouse Management*: Our warehouse management services reduce liability and stress with cross-docking support, receiving, storage, inventory control, repairs, light assembly, and reverse logistics. We manage these complex needs so you can focus on other areas of your business.
The Diakon Difference
At Diakon, we are dedicated to providing exceptional customer service and logistics solutions. We refer to each customer as "Mrs. Jones" and aim to provide the same exceptional service to every customer, whether they're the first or the last shipment of the day. Our "Mrs. Jones" approach ensures that every customer is satisfied with the work we do and becomes a lifelong customer.
Our commitment to innovation and technology sets us apart in the industry. We provide innovative logistics technologies and continuously strive to improve our services to provide the best possible customer experience.
Join Our Network
At Diakon, we are always looking for qualified candidates interested in growing their income as independent contract carriers. As a Diakon contract carrier, you'll have established contracts, opportunities for growth and increased revenue generation, and professional support to help you succeed.
If you're dedicated to providing high-quality customer service, comfortable handling big and bulky items for delivery, installation, set up, and assembly, and live in one of our service areas, we encourage you to apply today.
What Sets Us Apart
At Diakon, we pride ourselves on our proven last mile solutions, reliable customer service, and dedicated partnerships. We partner with our clients to become an extension of their brand and a part of their team. We understand that every business is unique, and we provide customized solutions to meet the specific needs of each client.
If you're looking for a full-service third party logistics provider, look no further than Diakon Logistics. Request a quote today and see what sets us apart.
Delivery and Installation Issues
Several reviewers experienced issues with delivery and installation services provided by Diakon Logistics. Some common problems included damaged homes, incorrect installation, and failure to show up on scheduled delivery days.
Customer Service Concerns
Many reviewers expressed frustration with Diakon's customer service, citing unresponsiveness, unhelpfulness, and a lack of communication. Some reviewers reported being put on hold for extended periods or not receiving responses to their claims or concerns.
Logistics and Scheduling Issues
Reviewers also reported issues with scheduling and logistics, including changes to delivery times without notice, failure to confirm customer availability, and lack of communication regarding delivery windows.
Positive Experiences
On the other hand, some reviewers had positive experiences with Diakon Logistics, praising the professionalism and courtesy of the installation teams, prompt delivery, and smooth installation processes.
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