Welcome to The University Group, your premier apartment management company in Champaign-Urbana. Our mission is to provide exceptional living experiences for students, faculty, and professionals alike. With over 2600 apartments to choose from, we cater to every budget and preference, ensuring you find the perfect place to call home.
At The University Group, we take pride in our dedication to exceptional customer service, top-notch amenities, and unparalleled maintenance. Whether you need assistance with paying rent or addressing any maintenance concerns, our friendly and professional team is always available to help. We understand the importance of creating a comfortable and convenient living environment, which is why we strive to consistently exceed our residents' expectations.
Our Services
Our comprehensive range of services includes:
- Leasing and Leasing Applications: We offer online applications and virtual tours to simplify the leasing process.
- Virtual Tours: Explore our properties remotely and get a glimpse into your new living space.
- Payment Options: Pay your rent online through our secure portal or visit our maintenance office for convenient payment options.
- Maintenance Requests: Request maintenance services online through our resident portal or contact us for assistance.
- Utilities and Amenities: Enjoy a wide range of amenities, including state-of-the-art fitness centers, swimming pools, and more.
As a valued resident of The University Group, you can trust that we will work tirelessly to ensure a comfortable and enjoyable living experience. We understand the importance of creating a sense of community, which is why we offer a variety of events, activities, and programs designed to foster connections among our residents.
Contact Us
At The University Group, we are committed to providing exceptional customer service and support. Feel free to reach out to us with any questions, concerns, or requests.
Lackluster Experience
The majority of reviewers have expressed disappointment and frustration with Coler Crossing's management. Renters have reported experiencing a range of issues, including:
- Poor Customer Service: Many reviewers have criticized the customer service, citing examples of immature and unhelpful staff, among other issues.
- Maintenance Issues: Some tenants have reported that maintenance requests are not being addressed promptly, leading to further problems and frustration.
- Overpriced: Some renters have expressed dissatisfaction with the cost of living at Coler Crossing, calling prices "ridiculous" and stating that they would not return.
- Lack of Accountability: Reviewers have reported instances of discriminatory and deceptive practices, as well as poor communication from management.
Positive Comments Are Rarely Found
There are a few positive reviews that stand out, however. These reviewers have praised the properties, citing:
- Friendly Staff: Some tenants have reported having positive experiences with Coler Crossing's staff, finding them friendly and responsive.
- Prompt Maintenance: A few reviewers have mentioned that maintenance requests are being addressed promptly and efficiently.
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