Exceptional Service, Unparalleled Results
At Prism Real Estate Services, we are dedicated to providing exceptional property management, maintenance, accounting, investment, construction, and lawn and landscape services to our clients. Our team of experienced professionals is committed to delivering high-quality services that exceed our clients' expectations.
Our Story
Founded in 2012, Prism Real Estate Services, LLC (PRES) was established to provide first-class management, maintenance, and accounting services for our growing multi-family investment portfolio. Over the years, our management services have expanded to include office, residential, retail, and industrial properties for our own portfolio, as well as third-party clients. Our affiliate services have also grown to include investment services, maintenance services, construction services, and lawn and landscape services, providing vertical integration and value-added services for our investors and clients.
Our Guiding Principles
At Prism Real Estate Services, our guiding principles are centered around integrity, exceptional customer experiences, and steadfast attention to detail at every level. We are committed to being the best in the industry, and our team of professionals is dedicated to providing top-notch services to our clients.
Our Services
We offer a range of services to meet the needs of our clients, including:
- Property Management: Our experienced team provides comprehensive property management services, including financial management, marketing, and maintenance coordination.
- Maintenance Services: Our maintenance team is dedicated to providing timely and efficient maintenance services to ensure that our properties are always well-maintained.
- Accounting Services: Our accounting team provides accurate and timely financial reporting, budgeting, and forecasting services to our clients.
- Investment Opportunities: We offer investment opportunities to our clients, providing a range of investment options to suit their needs and goals.
- Construction Services: Our construction team provides quality construction services, including renovations, repairs, and new builds.
- Lawn and Landscape Services: Our lawn and landscape team provides professional lawn care and landscaping services to our clients.
Our Awards and Acknowledgments
We are proud to have received numerous awards and acknowledgments for our services, including the Crystal Merit Awards, SatisFacts 2020 Top Rated Company Award, and the Kansas City Business Journal Fast 50: Fastest-Growing Area Businesses.
Positive Comments
The positive comments praise the company's treatment of employees and residents, citing a caring and helpful attitude. One reviewer specifically mentioned a staff member, Misty, who provided great customer service.
Management Issues
Many reviewers express frustration with the management company, citing issues with communication, unreturned calls, and unhelpful staff. Some reviewers mention that the company is only interested in making money, without regard for the well-being of residents.
Poor Maintenance and Repairs
Several reviewers complain about poor maintenance and repairs, with some mentioning that issues were left unaddressed for months. Some common issues mentioned include mold, broken fixtures, and lack of working amenities.
Financial Issues
Some reviewers mention issues with billing, overcharging, and difficulty getting refunds. One reviewer was charged $554 extra for their last month's rent and is still waiting for a refund.
Lack of Safety and Security
Some reviewers express concern about safety and security, mentioning issues with doorbells not working, lack of cameras, and feeling unsafe in their living environment.
Unresponsive and Unprofessional Staff
Many reviewers criticize the staff for being unresponsive, unprofessional, and unhelpful. Some mention being "ghosted" or ignored when trying to address issues.
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