Taking Steps to a Better You
DeSouza Brown stands as a titan in luxury apartment communities and premium new homes throughout the Harrisburg region. With a dedication to quality and unmatched craftsmanship, we've been proudly building and managing exceptional living spaces for over years.
Building Homes with Integrity
Our unwavering commitment to quality starts with our construction arm, Richmar Builders. Using only the finest materials and meticulous attention to detail, Richmar crafts contemporary, upscale single-family homes that reflect unparalleled craftsmanship.
Passionate Property Management
Owning and managing every property allows us to maintain consistent quality standards. Our dedicated team of professionals actively engage with residents, addressing needs with promptness and personalized care.
A Culture of Community
At DeSouza Brown, we foster a sense of belonging by cultivating vibrant communities. We organize social events, maintain meticulously landscaped grounds, and prioritize responsive maintenance.
Our Services
Luxury Apartment Communities
- Spacious and luxurious apartments featuring breathtaking views, modern designs, and exceptional amenities.
- Comprehensive on-site management and dedicated maintenance services.
- Access to exclusive resident events and community activities.
New Home Construction
- Custom-designed homes built by renowned Richmar Builders.
- Attention to detail and quality materials throughout.
- Professional guidance and seamless construction process.
Property Management
- Comprehensive property care and tenant management.
- Responsive maintenance and repair services.
- Online rent payments and communication platforms.
Poor Customer Service and Quality of Work
The reviews highlight two customers' negative experiences with Richmar/ DeSousa Brown. Lack of Professionalism and Subpar Quality are common themes in both reviews. Courtney Herring and Matt Benson both express frustration with the company's inability to resolve their issues.
Communication Breakdown
Courtney Herring's review describes a nightmare experience with the secretary Robin, who screamed at her over the phone without reason. When Courtney tried to resolve the issue by emailing a supervisor, it seemed like her concerns fell on deaf ears. Matt Benson's review mentions that the company took his money but failed to fix the heating and cooling issues with his home.
Quality of Work
Matt Benson's review is particularly scathing, stating that the company's homes "look beautiful" but are plagued by heating and cooling problems. This suggests that the company prioritizes aesthetics over functionality and quality.
Value and Responsiveness
Both reviewers express disappointment with the company's Negative Responsiveness. They felt like their concerns were ignored, and their issues were not adequately addressed. This lack of response is particularly concerning given the high stakes of home improvement services.
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