Exceptional Service, Unparalleled Expertise, Unmatched Results
At Cottage Health Care Services, Inc., we are committed to providing compassionate and advanced treatment options to individuals struggling with mental health and substance use disorders. Our team of experienced clinicians and Peer Support Specialists work together to identify barriers to mental and emotional well-being, and develop personalized treatment plans to enhance overall health.
Our Services
We offer a range of services designed to meet the diverse needs of our clients. Our outpatient mental health treatment programs are tailored to each individual's unique needs, and may include mental health assessments, substance abuse evaluations, and counseling sessions. We also offer home health care services, providing certified nursing assistance to those in need. Our team is dedicated to promoting physical and mental well-being, and we accept Medicaid and private insurance plans.
Peer Support Specialists
Our Peer Support Specialists are dedicated to meeting clients where they are, providing support and guidance throughout the treatment process. With a focus on client-centered care, we promote empowerment and self-advocacy, helping individuals overcome the challenges they face.
Home Health Care
Our home health care services are designed to provide caring and compassionate support to those in need. Our certified nursing assistants work closely with clients to develop personalized care plans, promoting independence and comfort in the home.
Accreditation and Recognition
We are proud to have earned a one-year accreditation from CARF International, a nonprofit accrediting body that promotes quality, value, and optimal outcomes in health care services. This recognition is a testament to our commitment to providing exceptional care to our clients.
Lack of Professionalism and Unorganized Services
Unaccepting and Unaccommodating Staff
Reviews highlight the unprofessional behavior of staff, particularly towards LGBTQ+ clients. Staff failed to respect preferred names and pronouns, and instead, treated them as a novelty, leading to misgendering and discomfort.
Poor Communication and Disorganization
Reviews criticize the lack of communication and organization within the organization. Clients experienced issues with medication management, miscommunication, and unreturned calls. One reviewer was left without medication for a week, causing withdrawal symptoms.
Unreliable and Inconsiderate Support
Support services, such as peer support, were deemed unhelpful and unreliable. Reviewers reported being left to fend for themselves, with staff members unresponsive or unaccommodating to their needs.
Concerns with Staff Behavior
Reviews raise concerns about staff behavior, including theft, invasion of privacy, and unprofessionalism. One reviewer reported having their personal belongings taken and then being accused of lying about it.
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